Customer Service Representative

Doehler; Cartersville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Döhler, a global leader in nutrition and technology-driven ingredients, seeks a Customer Service Representative to deliver first-class service to a defined customer base and internal teams. You will handle orders in SAP, ensure accurate pricing and delivery terms, and collaborate across planning, production, and logistics to meet customer expectations.

You will manage data in SAP, monitor order confirmations, and support frontline teams to resolve issues and improve service levels.

Qualifications

• SAP experience strongly preferred.
• 2 years of Customer Service experience in a manufacturing industry.
• Proficient in all Microsoft Office applications.
• Associate's degree or equivalent work experience.

Responsibilities

• Enter customer orders into SAP within 24 hours of receipt.
• Ensure payment and delivery conditions are correct on the order and escalate if revisions are needed.
• Collaborate with planning, production, and order management to resolve issues and reset expectations.
• Monitor sales order confirmation process and verify order information within 24 hours.
• Update and maintain customer data in SAP as needed.
• Manage sales order and delivery backlog.
• Manage delivery and billing blocks and order maintenance.
• Monitor on-time in full performance and KPIs for relevant indicators.
• Coordinate with inside sales, sales teams, and logistics on customer-facing topics.
• Enforce SOP for order changes and cancellations.
• Resolve requests raised by internal stakeholders and end customers.
• Delivery block management at the SO level.
• Automated order confirmation management.

Skills

Customer Service

Microsoft Office

Education

Associate's degree or equivalent

Tools

SAP

Job description

We are a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the global food, beverage and life science & nutrition industry. We are all about mastering sensory experience and nutritional performance.

We offer exceptional opportunities for passionate people who want to shape the future of nutrition in an entrepreneurial and impact-driven environment. Here, you have the freedom to take ownership and to thrive both professionally and personally. Be part of a highly committed team with a clear purpose: at Döhler, smart ideas have a way of becoming great products.

Together, we bring ideas to life.

Job Description

The Customer Service Representative is responsible for providing first-class service and support to a defined customer base, as well as internal team members as it relates to Doehler’s overall customer satisfaction goals.

Your Responsibilities:

• Enter customer orders into SAP within 24 hours of receipt
• Ensure payment and delivery conditions are correct on the order and escape appropriately to sales and internal sales support if revisions are needed in the volume contract or pricing
• Responsible for ensuring customer orders are entered accurately, and collaborating with planning, production, and order management teams to resolve issues, renegotiate and reset customer expectations as needed
• Monitor sales order confirmation process. Confirm order information after checking availability and processing details with appropriate internal departments/resources within 24 hours
• Update and maintain customer data in SAP as needed
• Sales order/delivery backlog management (Lines and Value)
• Delivery and billing block management including order maintenance
• Monitor performance for service level performance (On-time In Full) & KPI reporting for relevant indicators
• Co-ordination with inside sales support, sales teams, and logistics partners on customer-facing operational topics and communication (Self collectors, physical goods flow, customer specific requests etc.)
• Enforce SOP for order changes & cancellations
• Resolutions for requests & issues raised by internal stakeholders and end customers
• Delivery Block management on individual SO level
• Automated order confirmation management

Qualifications

• SAP Experience strongly preferred
• 2 years of Customer Service experience in a manufacturing industry
• Proficient in all Microsoft Office applications
• Associate's degree or equivalent work experience

Additional Information

#LI-GI1

What WeOffer:

• Work withpassion:We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership:We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway:With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment:Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins:We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.