Remote Call Center Representative

Ruby Receptionists; San Antonio (TX); Remote; USD 22,000 - 31,000; Part time

Job summary

Ruby-Receptionist is seeking a Part-Time Remote Call Center Representative. This 100% work-from-home role requires residing within 50 miles of San Antonio, TX, and includes weekend and holiday coverage. The position pays $19/hour and offers flexible shifts.

You will handle inbound calls with warmth and professionalism, using scripts and real-time systems to provide top-tier service while meeting KPIs.

Qualifications

• Typing speed of 40 WPM with accuracy.
• Ability to multitask across multiple software platforms.
• Warm, professional phone presence; calm under pressure.

Responsibilities

• Provide inbound support to callers across industries.
• Navigate dual-monitor setups and follow client scripts.
• Meet or exceed KPIs including schedule adherence and call quality.
• Represent clients with top-tier customer care on every call.

Skills

40 WPM typing

Multitasking

Empathetic communication

Reliability

Tools

Microsoft Office 365

Job description

Part-Time Remote Call Center Representative
Location: 100% Work from Home
(Candidates must reside within 50 miles of San Antonio, TX)
Position: Part-Time, Various Shifts
Pay: $19/hour

At Ruby, we believe every conversation is an opportunity to create a meaningful connection. Known for our friendly, personable virtual receptionist services, we help businesses make outstanding first impressions and build lasting customer relationships. Our team brings warmth, professionalism, and genuine care to every interaction, making callers feel welcomed and valued.

Because our clients rely on us 24/7/365, this role requires the ability to work at least one weekend day and scheduled holidays. If you thrive under pressure, adapt quickly to fast-paced environments, and take immense pride in delivering top-tier service, we want to welcome you to the Ruby team!

What You'll Do (Day-to-Day Responsibilities)

• Deliver Exceptional Inbound Support: Provide warm, empathetic, articulate, and highly professional assistance to inbound callers across a diverse array of industries and small businesses.
• Master Multitasking and Adaptability: Effortlessly navigate dual-monitor setups to switch between custom client instructions, real-time data entry systems, and customized call scripts without missing a beat.
• Drive Operational Excellence: Consistently meet and exceed key performance indicators, including schedule adherence, average call wrap-up times, accuracy, and Quality Assurance service standards.
• Represent Our Clients with Pride: Serve as a seamless extension of our clients' teams, ensuring every caller is provided top-tier customer care, regardless of the nature of the call.

What We're Looking For (Qualifications & Skills)

Minimum Requirements:

• Location: Must currently reside within 50 miles of San Antonio, Texas.
• Technical Skills: A minimum typing speed of 40 WPM with demonstrated accuracy, along with high comfort navigating multiple software platforms simultaneously.
• Communication and Demeanor: A naturally warm, professional phone presence. Ability to remain calm, focused, and empathetic during fast-paced or challenging caller interactions.
• Reliability: A proven track record of self-motivation, strong time- management skills, and dependable attendance.

Preferred (Bonus points!)

• Prior experience in a high-volume call center, contact center, customer service, or administrative support role.
• Proficiency with Microsoft Office 365 tools.
• Bilingual fluency (Spanish/English) is a huge plus!

Hardware and Home Office Technical Requirements

To ensure seamless service delivery, candidates must have a dedicated, quiet home workspace equipped with the following:

• Computer System: PC or Laptop running Windows 11 or higher. Chromebooks, Macs/Apple products, Linux systems, and tablets are not compatible.
• Display: Dual-monitor setup with a minimum screen resolution of 1600x900 per monitor.
• Internet Connection: High-speed internet with minimum speeds of 50 Mbps Download/10 Mbps Upload.
• Connection Type: A dedicated, direct-wired Ethernet connection is required. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited as primary sources.
• Professional-grade wired USB headset with noise-cancelling built-in microphone, plus an operational webcam.
• Equipment Policy: Employees are required to provide their own fully compliant hardware during the initial onboarding period. Upon successful completion of 90 day of employment, Ruby will provide standard company-issued equipment.

Ruby is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.