Customer Service Agent

Grant Aviation; Bethel (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

PTO & holidays

Flight benefits

401(k)

EAP

HSA

Voluntary life

Voluntary disability

Voluntary critical illness

Job summary

Grant Aviation in Alaska is inviting applications for a Customer Service Agent to support passengers and cargo operations in Bethel and surrounding bases. You will handle reservations, payments, and inquiries while maintaining a friendly, safe, and efficient travel experience for customers.

The role requires at least a high school diploma and 1 year of customer service experience, with the ability to lift up to 20 pounds.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Ability to lift approximately 20 pounds.

Responsibilities

• Book reservations for passengers and cargo.
• Resolve customer service issues.
• Process payments and various forms.
• Input data and generate reports.
• Interact with customers in person, by email, and over the phone.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma

Tools

Payments processing

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

POSITION: Customer Service Agent

Are You Interested In

• Booking reservations for passengers' baggage, and cargo.
• Resolving customer service issues.
• Processing payments in varying forms.
• Processing various reports and perform data input.
• Interacting with customers in person, by email and/or over the phone.
• Performing additional duties as assigned.

Preferably You

• Have a High School Diploma or equivalent (required)
• Have one (1) year of customer service experience
• Are able to lift approximately 20 pounds
• Live on the road system near our location

Your Perks

• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: [e-mail].

Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.