Alaska Travel & Customer Service Agent — Flight Benefits

Grant Aviation, Inc.; Bethel (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

PTO

Paid holidays

Flight benefits

401(k)

Employee assistance program

HSA

Voluntary life insurance

Voluntary short-term disability

Voluntary long-term disability

Voluntary accident insurance

Voluntary critical illness

Hospital indemnity

Job summary

Grant Aviation, an Alaskan regional air carrier, seeks a Customer Service Agent to support reservations and payments at our Bethel-area bases. You will engage with passengers and cargo customers, resolving issues and ensuring smooth service.

The role requires at least a high school diploma and 1 year of customer service experience. This on-site position includes flight benefits, PTO, and opportunities to grow with Alaska's rural aviation network.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience is preferred.
• Must be able to lift approximately 20 pounds.
• Resident near our Bethel, AK location (road system).

Responsibilities

• Booking reservations for passengers' baggage and cargo.
• Resolving customer service issues.
• Processing payments in varying forms.
• Processing various reports and performing data input.
• Interacting with customers in person, by email, and over the phone.
• Performing additional duties as assigned.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Grant Aviation, an Alaskan regional air carrier, seeks a Customer Service Agent to support reservations and payments at our Bethel-area bases. You will engage with passengers and cargo customers, resolving issues and ensuring smooth service.

The role requires at least a high school diploma and 1 year of customer service experience. This on-site position includes flight benefits, PTO, and opportunities to grow with Alaska's rural aviation network.