Alaska Travel & Customer Service Agent — Flight Benefits

Grant Aviation, Inc.

Bethel (AK)

On-site

USD 36,000 - 48,000

Full time

12 days ago
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D
PTO
Paid holidays
Flight benefits
401(k)
Employee assistance program
HSA
Voluntary life insurance
Voluntary short-term disability
Voluntary long-term disability
Voluntary accident insurance
Voluntary critical illness
Hospital indemnity

Job summary

Grant Aviation, an Alaskan regional air carrier, seeks a Customer Service Agent to support reservations and payments at our Bethel-area bases. You will engage with passengers and cargo customers, resolving issues and ensuring smooth service.

The role requires at least a high school diploma and 1 year of customer service experience. This on-site position includes flight benefits, PTO, and opportunities to grow with Alaska's rural aviation network.

Qualifications

  • High School Diploma or equivalent is required.
  • One year of customer service experience is preferred.
  • Must be able to lift approximately 20 pounds.
  • Resident near our Bethel, AK location (road system).

Responsibilities

  • Booking reservations for passengers' baggage and cargo.
  • Resolving customer service issues.
  • Processing payments in varying forms.
  • Processing various reports and performing data input.
  • Interacting with customers in person, by email, and over the phone.
  • Performing additional duties as assigned.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Grant Aviation, an Alaskan regional air carrier, seeks a Customer Service Agent to support reservations and payments at our Bethel-area bases. You will engage with passengers and cargo customers, resolving issues and ensuring smooth service.

The role requires at least a high school diploma and 1 year of customer service experience. This on-site position includes flight benefits, PTO, and opportunities to grow with Alaska's rural aviation network.

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