Customer Service Agent

Grant Aviation, Inc.; Bethel (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

PTO

Paid holidays

Flight benefits

401(k)

Employee assistance program

HSA

Voluntary life insurance

Voluntary short-term disability

Voluntary long-term disability

Voluntary accident insurance

Voluntary critical illness

Hospital indemnity

Job summary

Grant Aviation, an Alaskan regional air carrier, seeks a Customer Service Agent to support reservations and payments at our Bethel-area bases. You will engage with passengers and cargo customers, resolving issues and ensuring smooth service.

The role requires at least a high school diploma and 1 year of customer service experience. This on-site position includes flight benefits, PTO, and opportunities to grow with Alaska's rural aviation network.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience is preferred.
• Must be able to lift approximately 20 pounds.
• Resident near our Bethel, AK location (road system).

Responsibilities

• Booking reservations for passengers' baggage and cargo.
• Resolving customer service issues.
• Processing payments in varying forms.
• Processing various reports and performing data input.
• Interacting with customers in person, by email, and over the phone.
• Performing additional duties as assigned.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

POSITION: Customer Service Agent

Are you interested in:

• Booking reservations for passengers' baggage, and cargo.
• Resolving customer service issues.
• Processing payments in varying forms.
• Processing various reports and perform data input.
• Interacting with customers in person, by email and/or over the phone.
• Performing additional duties as assigned.

Preferably you:

• Have a High School Diploma or equivalent (required)
• Have one (1) year of customer service experience
• Are able to lift approximately 20 pounds
• Live on the road system near our location

Your Perks:

• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: [e-mail].

Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.