Customer Experience Specialist — Flight Benefits & PTO

Grant Aviation; Bethel (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

PTO & holidays

Flight benefits

401(k)

EAP

HSA

Voluntary life

Voluntary disability

Voluntary critical illness

Job summary

Grant Aviation in Alaska is inviting applications for a Customer Service Agent to support passengers and cargo operations in Bethel and surrounding bases. You will handle reservations, payments, and inquiries while maintaining a friendly, safe, and efficient travel experience for customers.

The role requires at least a high school diploma and 1 year of customer service experience, with the ability to lift up to 20 pounds.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Ability to lift approximately 20 pounds.

Responsibilities

• Book reservations for passengers and cargo.
• Resolve customer service issues.
• Process payments and various forms.
• Input data and generate reports.
• Interact with customers in person, by email, and over the phone.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma

Tools

Payments processing

Job description

Grant Aviation in Alaska is inviting applications for a Customer Service Agent to support passengers and cargo operations in Bethel and surrounding bases. You will handle reservations, payments, and inquiries while maintaining a friendly, safe, and efficient travel experience for customers.

The role requires at least a high school diploma and 1 year of customer service experience, with the ability to lift up to 20 pounds.