Customer Service Agent

Menzies Aviation LATAM; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation LATAM in Atlanta, GA is seeking a Passenger Services Agent to assist passengers at ticket counters, ensure proper check-in and luggage handling, and verify documents before boarding aircraft.

Responsibilities include designating seats, announcing arrivals, assisting with baggage, and coordinating with airlines and ground handlers while maintaining flight-time knowledge and delivering excellent customer service.

Qualifications

• Must be at least 18 years old.
• Must be able to speak, read, and write in English.
• Ability to work variable shifts, including weekends and holidays.
• Able to lift up to 70 lbs.
• Pass pre-employment drug test.

Responsibilities

• Check-in passengers at counters for international and domestic travel.
• Verify documentation and boarding passes.
• Assign seats and designate seat assignments.
• Assist in gate area with baggage tagging and announcements.
• Connect/disconnect jetways and stairs as needed.
• Provide information to customers and coordinate with airlines and ground handlers.
• Maintain knowledge of flight times during shift.
• Comply with attendance standards.

Skills

English proficiency

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

Description

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

• Comply with the Location’s attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assists with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Job Details

Description

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

• Comply with the Location’s attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assists with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Duties And Responsibilities

• Comply with the Location’s attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assists with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Skills And Qualifications

• Must be at least 18 years of age.
• Posses/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must pass pre-employment drug test.
• Must be available and flexible to work variable shifts including, weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Education

High School or better