Cross-Utilized Agent, RNO

Trego-Dugan Aviation Inc; Reno (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a customer service representative in Reno, NV. This role requires excellent communication skills and physical fitness to manage tasks including baggage handling and assisting customers. Candidates must be reliable, able to work flexible hours including nights and weekends, and have a high school diploma or equivalent.

The position entails processing customer tickets, providing information, and maintaining compliance with safety regulations. A minimum of one year of customer service experience is required, along with basic computer skills.

Qualifications

• Must be 18 years or older.
• Ability to push/pull/lift 70 lbs continuously.
• Experience: Minimum one (1) year of customer service experience or equivalent.

Responsibilities

• Process customer tickets, check baggage, and assign seats.
• Provide information on arrival and departure times.
• Assist customers with special needs, including boarding assistance.
• Load and unload baggage on and off the aircraft.

Skills

Customer service

Communication skills

Attention to detail

Bilingual skills

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties And Responsibilities

• Process customer tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Assist customers with special needs, including boarding assistance.
• Load and unload baggage on and off the aircraft.
• Marshaling in the planes and pushing back the aircraft.
• Maintain excellent communication skills.
• Be well groomed and physically fit; work in extreme outdoor conditions.
• Ability to push/pull/lift 70 lbs continuously.
• Read and write English; bilingual skills a plus.
• Work efficiently under time constraints.
• Available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Other duties as assigned by the Station Leader.
• Must be 18 years or older.
• Pass a ten‑year background check and pre‑employment drug test.
• Have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
• Attend required training.
• Valid driver’s license.

Competency/Behavioral Requirements

• Be pleasant with others and display a good‑natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior.
• Accept criticism and deal calmly and effectively with high stress situations, be open to change and variety.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful.
• Abide by TDA and airline policies and procedures, guiding oneself with little or no supervision.
• Be persistent in the face of obstacles.

Physical Demands

Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for a distance of up to 25 feet. Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: indoors and outdoors. Extreme outdoor conditions with varying temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum one (1) year of customer service experience or equivalent.
• Knowledge: Basic computer skills with ability to type 25 wpm.
• Potential for promotion: Aircraft Cleaner, Ground Operations Agent.

MUST BE ABLE TO WORK EARLY MORNINGS, LATE NIGHTS, WEEKENDS (SATURDAY/SUNDAY) AND HOLIDAYS.