Customer Service Agent

Menzies Aviation; Atlanta, Northern (GA, KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Menzies Aviation is hiring at Atlanta’s airport to support passenger services. You will check in passengers, assign seats, verify travel documents, and assist in gate operations, including baggage handling and announcements.

The role requires a strong customer focus and the ability to work in varying conditions. Ideal candidates are 18+, hold a valid driver’s license, fluent in English, and prepared for drug testing.

Qualifications

• Must be at least 18 years old.
• Must speak, read, and write in English.
• Must pass pre-employment drug test.
• Available to work variable shifts including weekends/holidays.
• Able to lift up to 70 lbs.

Responsibilities

• Check in passengers for international and domestic travel.
• Designate seat assignments.
• Verify travel documents for flights.
• Assist with baggage tagging and announcements.
• Support gate operations and liaison with airlines.

Skills

English fluency

Customer service

Flexible schedule

Valid driver's license

Drug test clearance

Education

High School diploma

Job description

Atlanta, GA | ATL
College Park, GA 30320, USA

Description

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Essential Duties and Responsibilities:

• Comply with the Location’s attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assists with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Skills and Qualifications:

• Must be at least 18 years of age.
• Posses/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must pass pre-employment drug test.
• Must be available and flexible to work variable shifts including, weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Education

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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