Customer Service Advocate - Solve, Support, and Grow

Dixon Valve & Coupling Company LLC; Chestertown (MD); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation, PTO, and holidays

Gym reimbursements

Training opportunities

Job summary

The Dixon Group in Chestertown, MD is hiring a Customer Service Representative to be the voice of Dixon—helping customers find solutions, place orders, and ensure quality interactions. Role emphasizes teamwork and problem solving in a fast-paced environment.

We offer training, benefits, paid time off, and opportunities for career growth. This on-site position requires a customer-focused, detail-oriented professional with strong communication skills.

Qualifications

• Associate’s or Bachelor’s degree in a related field.
• 2-3 years of customer service or administrative support preferred.
• Strong communication and problem-solving skills.
• Attention to detail and ability to stay organized in a fast-paced setting.

Responsibilities

• Support both internal and external customers with professionalism and care
• Respond to customer inquiries via phone and email
• Process orders accurately and efficiently
• Handle invoicing and accounts receivable functions
• Troubleshoot and resolve product or service concerns
• Collaborate with team members on special projects and continuous improvements

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Education

Associate’s degree in related field

Bachelor’s degree in related field

Job description

The Dixon Group in Chestertown, MD is hiring a Customer Service Representative to be the voice of Dixon—helping customers find solutions, place orders, and ensure quality interactions. Role emphasizes teamwork and problem solving in a fast-paced environment.

We offer training, benefits, paid time off, and opportunities for career growth. This on-site position requires a customer-focused, detail-oriented professional with strong communication skills.