Industrial Customer Service Specialist

Dixon Valve Company; Olde West Chester (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive salary

Bonus programs

401K retirement plan

Training opportunities

Tuition reimbursement

Paid vacation, PTO, and holidays

Gym reimbursements, and more!

Job summary

The Dixon Group in West Chester, OH is seeking a Customer Service Representative to be the primary contact for customers, handling orders, inquiries, and billing. You will support internal teams and external clients across various industries.

You will process orders, resolve issues, and document interactions in our CRM, with opportunities for growth through training, bonuses, and a strong team culture.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of customer service or administrative experience in an industrial setting.
• Clear and professional written and verbal communication skills.
• Basic troubleshooting ability and comfort learning technical product lines and software systems.
• Strong organizational habits, attention to detail, and thorough note-taking skills.

Responsibilities

• Act as the primary point of contact for customer inquiries via phone and email. Provide clear, accurate product information and support.
• Accurately process new orders, returns, and exchanges according to company policies and guidelines.
• Investigate and resolve product or service issues promptly and professionally to maintain customer satisfaction and retention.
• Perform daily administrative and financial functions, including customer billing, accounts receivable entries, and file maintenance.
• Document all customer interactions and details accurately in our CRM system for historical tracking and cross-functional visibility.
• Conduct periodic follow-ups with existing customers to assess satisfaction levels and identify support opportunities.
• Partner with internal specialists for quotes and work alongside technical support teams to resolve complex customer inquiries.
• Maintain organized records, adhere to safety protocols, keep a clean workstation, and assist with special projects or additional duties as assigned.

Skills

Customer service experience

Strong communication

Organizational skills

Notes taking

Education

Associate or Bachelor’s degree in Business Administration or related

Job description

The Dixon Group in West Chester, OH is seeking a Customer Service Representative to be the primary contact for customers, handling orders, inquiries, and billing. You will support internal teams and external clients across various industries.

You will process orders, resolve issues, and document interactions in our CRM, with opportunities for growth through training, bonuses, and a strong team culture.