Customer Service Representative

Buck Company; West Chester Township (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive salary

Bonus programs

401K retirement plan

Training opportunities

Tuition reimbursement

Paid vacation, PTO, and holidays

Gym reimbursements, and more!

Job summary

The Dixon Group in West Chester, OH is seeking a Customer Service Representative to serve as the primary contact for customers, handling orders, inquiries, and billing while collaborating with internal teams. You will process orders, manage returns, document interactions in the CRM, and support continuous improvement efforts.

Requires a high school diploma and 2–3 years of industrial/ manufacturing service experience; offers medical coverage, 401k, tuition reimbursement, paid time off, and

Qualifications

• Demonstrated customer service experience in manufacturing/industrial contexts.
• Clear and professional written and verbal communication skills.
• Strong organizational habits and attention to detail.
• Proficiency with CRM systems and basic software.
• Familiarity with order processing and accounts receivable tasks.

Responsibilities

• Act as the primary contact for customer inquiries via phone and email.
• Process new orders, returns, and exchanges per policy.
• Investigate and resolve product or service issues promptly.
• Perform daily administrative and financial tasks, including billing and AR entries.
• Document all customer interactions in the CRM for tracking.
• Follow up with customers to assess satisfaction levels.
• Collaborate with internal teams for quotes and tech support.

Skills

Customer service

Communication

Organizational skills

Note-taking

CRM software

Microsoft Office

Education

High school diploma or equivalent

Associate or Bachelor’s degree in Business Administration or related field

Tools

CRM system

Microsoft Office

Job description

Customer Service Representative
Location: 7280 Union Centre Blvd, West Chester, OH 45014
Hours: 8:00 AM - 5:00 PM, Monday through Friday
Competitive Compensation

Make the Right Connection—Build Your Career with Dixon!

The Dixon Group is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, delivering world-class service to both internal team members and external clients ranging from small enterprises to large industrial corporations. In this position, you will manage order processing, resolve product and service inquiries, handle billing/accounts receivable tasks, and contribute to continuous improvement projects.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Act as the primary point of contact for customer inquiries via phone and email. Provide clear, accurate product information and support.
• Accurately process new orders, returns, and exchanges according to company policies and guidelines.
• Investigate and resolve product or service issues promptly and professionally to maintain customer satisfaction and retention.
• Perform daily administrative and financial functions, including customer billing, accounts receivable entries, and file maintenance.
• Document all customer interactions and details accurately in our CRM system for historical tracking and cross-functional visibility.
• Conduct periodic follow-ups with existing customers to assess satisfaction levels and identify support opportunities.
• Partner with internal specialists for quotes and work alongside technical support teams to resolve complex customer inquiries.
• Maintain organized records, adhere to safety protocols, keep a clean workstation, and assist with special projects or additional duties as assigned.

What We're Looking For:

• High School Diploma or equivalent required.
• Prior customer service experience, ideally within a manufacturing, industrial, or transportation environment.
• Clear and professional written and verbal communication skills.
• Basic troubleshooting ability and comfort learning technical product lines and software systems.
• Strong organizational habits, attention to detail, and thorough note‑taking skills.
• 2–3 years of customer service or administrative experience in an industrial setting.
• Associate or Bachelor’s degree in Business Administration or a related field.
• Basic familiarity with industrial or transportation products.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are:

The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!
We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.