Industrial Customer Support & Orders Specialist

The Dixon Group; West Chester Township (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation, PTO, and holidays

Gym reimbursements, and more!

Job summary

The Dixon Group is hiring a Customer Service Representative to serve as the main contact for customers, handling orders, inquiries, billing, and follow-ups. You will collaborate with internal teams to resolve issues and ensure high levels of service.

The role emphasizes strong communication, organizational skills, and the ability to learn technical product lines within a manufacturing environment. We value veterans and offer a supportive team culture.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of customer service or administrative experience in an industrial setting.
• Professional written and verbal communication skills.
• Basic troubleshooting and aptitude for learning technical product lines.
• Associates or bachelor’s degree in Business Administration or related field.
• Familiarity with industrial or transportation products.

Responsibilities

• Act as the primary point of contact for customer inquiries via phone and email.
• Accurately process new orders, returns, and exchanges according to company policies.
• Investigate and resolve product or service issues promptly and professionally.
• Perform daily administrative and financial functions, including billing and accounts receivable entries.
• Document all customer interactions in the CRM system for tracking and visibility.
• Conduct periodic follow-ups with existing customers to assess satisfaction.

Skills

Customer service

Communication

Organization

CRM software

Problem solving

Education

High School Diploma or equivalent

Associate or Bachelor’s degree in Business Administration or related field

Tools

CRM software

ERP systems

Job description

The Dixon Group is hiring a Customer Service Representative to serve as the main contact for customers, handling orders, inquiries, billing, and follow-ups. You will collaborate with internal teams to resolve issues and ensure high levels of service.

The role emphasizes strong communication, organizational skills, and the ability to learn technical product lines within a manufacturing environment. We value veterans and offer a supportive team culture.