Sales Application Engineer

Paycom - ATS; New Berlin (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Dynatect seeks a Client Solutions Engineer to serve as the technical bridge between the company, customers, and sales reps in New Berlin, WI. You will evaluate applications, propose solutions, and generate accurate quotes while coordinating with engineering for non-standard products.

You will travel periodically to support customers, attend trade shows, and deliver training on product applications and specifications, aiming to improve sales processes and customer satisfaction across North

Qualifications

• Bachelor’s degree in engineering or business; technical background strongly preferred.
• 3-5 years inside sales or customer-facing technical support in manufacturing.
• Strong verbal and written communication; ability to influence and build relationships.
• Proficiency with Microsoft Office Suite, ERP/CRM systems, and general office tools.
• Analytical skills to interpret technical data and read engineering drawings.

Responsibilities

• Work safely and courteously, adhering to all Company policies and procedures.
• Serve as a technical resource for customers and Reps by evaluating applications, recommending solutions, and generating accurate quotes.
• Collect and communicate necessary application details to engineering for non-standard product solutions.
• Convert inquiries to orders by guiding customers through product selection, quoting, and order processing via phone, email, or in person.
• Collaborate with Commercial Managers and Reps to identify opportunities and support market plans.
• Maintain customer, quote, and Rep records within ERP and CRM systems.
• Support issue resolution by identifying root causes and coordinating corrective actions.
• Participate in industry trade shows and conferences; represent Dynatect at booths or product displays.
• Conduct product training sessions for customers and Reps on applications and specifications.
• Contribute to continuous improvement initiatives for quality and efficiency.
• Support tracking and reporting of sales metrics and quote response time.
• Perform other duties as assigned.

Skills

Communication

ERP/CRM

Engineering drawings

Microsoft Office

Math & geometry

Customer-facing

Education

Bachelor's degree in engineering or business

Tools

Excel

CRM software

Job description

Job Details: Job Location: Dynatect Calhoun - New Berlin, WI 53151, Job Category: Sales

Objective Summary

The Client Solutions Engineer (CSE) serves as a key technical liaison between Dynatect, our customers, and external Sales Representatives (Reps). The CSE provides product recommendations, develops quotes, and supports both pre- and post-sales efforts for custom and standard product applications. This role supports one of Dynatect’s two North American manufacturing locations and involves periodic travel.

CSEs collaborate with engineering, commercial leadership, and other CSEs to ensure project success, customer satisfaction, and continuous improvement in sales processes. Building strong technical expertise and trusted relationships with internal and external stakeholders is essential to success in this role.

Primary Responsibilities

• Work safely and courteously, adhering to all Company policies and procedures.
• Serve as a technical resource for customers and Reps by evaluating applications, recommending solutions, and generating accurate quotes.
• Collect and communicate necessary application details to engineering for “non-standard” product solutions.
• Convert inquiries to orders by guiding customers through product selection, quoting, and order processing via phone, email, or in person.
• Collaborate with Commercial Managers and Reps to identify competitive opportunities and risks and support market or key account plans.
• Maintain customer, quote, and Rep records within ERP and CRM systems.
• Support issue resolution by identifying root causes and coordinating corrective actions.
• Participate in industry trade shows and conferences; represent Dynatect at booths or product displays.
• Conduct product training sessions for customers and Reps, focusing on applications, specifications, and value propositions.
• Contribute to continuous improvement initiatives aimed at enhancing quality, efficiency, and customer experience.
• Support the tracking and reporting of sales metrics, performance data, and the efficiency of quote response time.
• Perform other duties as assigned.

Supervisory Responsibilities

None.

Qualifications: Knowledge, Skills, and Abilities

Essential

• Bachelor’s degree in engineering or business; technical background strongly preferred
• 3-5 years prior inside sales or customer-facing technical support experience, ideally in a manufacturing setting
• Strong verbal and written communication skills with the ability to influence, resolve conflict, and build relationships
• Proficiency with Microsoft Office Suite, ERP/CRM systems, and general office tools
• Analytical skills with the ability to interpret technical data, perform basic math, and apply geometric concepts
• Ability to read and interpret engineering drawings, tolerances, and specifications
• Familiarity with common measurement tools (ruler, caliper, micrometer, etc.)

Preferred

• Experience in quoting technical products or engineered solutions
• Exposure to process improvement or lean manufacturing principles

Success Attributes

• Customer-centric mindset with strong problem-solving skills
• Ability to manage multiple priorities and high-volume workload
• Organized and detail-oriented with strong follow-through
• Self-starter who thrives in a team-oriented environment