Phone Support Specialist I — Customer Care

Pgba, Llc; Florence (SC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid Time Off (PTO)

On-site cafeterias & fitness centers

Education assistance

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Phone Advocate I in Florence to deliver prompt, courteous responses to member inquiries. You will document issues, perform necessary research and coordinate with other departments to resolve questions.

The role is full-time, on-site, with regular business hours and potential overtime. Strong communication, organizational, and computer skills are essential to success.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal communication; strong customer service.
• Strong organizational skills and ability to handle high stress.
• Ability to learn multiple computer systems.

Responsibilities

• Respond to telephone inquiries accurately, timely and courteously.
• Document inquiries and coordinate with other departments.
• Research and resolve inquiries; handle priority inquiries.
• Provide feedback to management and maintain records of complaints.
• Identify process improvements and support procedural changes.

Skills

Verbal communication

Customer service

Organizational skills

Stress management

Judgment

Multi-system knowledge

Interpersonal skills

Education

High School Diploma

Associate Degree (preferred)

Tools

MS Office

Database software

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Phone Advocate I in Florence to deliver prompt, courteous responses to member inquiries. You will document issues, perform necessary research and coordinate with other departments to resolve questions.

The role is full-time, on-site, with regular business hours and potential overtime. Strong communication, organizational, and computer skills are essential to success.