Bilingual Customer Care Advocate II (Onsite Augusta)

Palmetto GBA, LLC; Augusta, Northern (GA, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health plan benefits

401k retirement savings with company

Life Insurance

Paid Time Off

On-site cafeteria

Education assistance

Service recognition

Employee discounts

Job summary

BlueCross BlueShield of South Carolina seeks a Bilingual Customer Service Advocate II for an on-site role in Augusta, GA. The 40-hour workweek includes training and regular daytime shifts, handling inquiries via phone, email, web, or walk-ins with emphasis on accuracy and courtesy.

Requirements include a high school diploma or equivalent, bilingual Spanish-English fluency, and 1 year of claims processing or customer service experience (Bachelor's degree allowed in lieu of experience).

Qualifications

• High School Diploma or equivalent required.
• Bilingual Spanish and English fluency required.
• 1 year of claims processing or customer service experience OR Bachelor's degree in lieu of experience.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to inquiries by telephone, email, web, or walk-ins accurately and courteously.
• Research and resolve inquiries, including non-routine cases requiring deviations from scripts.
• Document inquiries and track resolutions; escalate as needed.
• Coordinate with other departments to resolve problems and process adjustments.
• Provide feedback to management and participate in process improvements.

Skills

Bilingual Spanish-English

Excellent communication

Customer service

Education

High School Diploma or equivalent

Bachelor's degree in lieu of experience

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina seeks a Bilingual Customer Service Advocate II for an on-site role in Augusta, GA. The 40-hour workweek includes training and regular daytime shifts, handling inquiries via phone, email, web, or walk-ins with emphasis on accuracy and courtesy.

Requirements include a high school diploma or equivalent, bilingual Spanish-English fluency, and 1 year of claims processing or customer service experience (Bachelor's degree allowed in lieu of experience).