Customer Service Advocate I

ourhrconnect; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias

Fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina's Palmetto GBA is seeking a responsive customer service professional to provide prompt, accurate, thorough, and courteous responses to inquiries. The role requires research as needed and documentation of inquiries.

This full-time, on-site position at 2743 Perimeter Parkway in Augusta, GA offers standard weekday hours. You will handle inquiries by phone, email, web, or walk-ins, coordinate with other departments, and support training of new staff.

Qualifications

• Requires High School Diploma or equivalent.
• Excellent verbal and written communication; strong grammar and spelling.
• Strong human relations and organizational skills; ability to handle high stress.

Responsibilities

• Respond to inquiries via telephone, email, web, or walk-in with accuracy and courtesy.
• Document inquiries and research as needed; coordinate with other departments.
• Provide feedback to management and help resolve problems; follow up on complaints.
• Maintain knowledge of policies and procedures; support process improvements.
• Assist in training new employees and cross-training coworkers.

Skills

Verbal & Written

Spelling & Grammar

Interpersonal Skills

Stress Management

Judgment

Discretion

Multi-System Proficiency

Education

High School Diploma

Associate Degree

Tools

Basic computer skills

Office equipment

Job description

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Description

Logistics - Palmetto GBA - one of BlueCross BlueShield of South Carolina's subsidiary companies.

Location

This position is a full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 2743 Perimeter Parkway, Augusta, GA 30909. Training hours (first week) are from 8am-4:30pm, after week 1, the hours will be from 8:30am-5pm (up to 5:30 depending on class lunch schedule). You will work an 8-hour shift anywhere between 8:30am-7:15pm.

What You'll Do

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.


• Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.


• Provide feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.


• Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.


• Assist with the training of new employees and cross training of coworkers.

To Qualify For This Position, You'll Need The Following

• Required Education: High School Diploma or equivalent


• Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.


• Required Software and Tools: Basic computer operating skills. Standard office equipment.

We Prefer You Have

• Preferred Education: Associate Degree


• Preferred Work Experience: 2 years-of customer service or call center experience.


• Preferred Software and Other Tools : Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes The Following

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage


• 401k retirement savings plan with company match


• Life Insurance


• Paid Time Off (PTO)


• On-site cafeterias and fitness centers in major locations


• Education Assistance


• Service Recognition


• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 474