Bilingual Customer Advocate II — Spanish/English (On-Site)

ourhrconnect; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Subsidized health plans

401k retirement savings plan

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a customer service specialist for an on-site, full-time role in Augusta, GA. You will respond to telephone, written, web, or walk-in inquiries with accuracy, courtesy, and timely communication, documenting all interactions.

Responsibilities include researching inquiries, coordinating with other departments, handling high-stress situations, and assisting with training of new staff.

Qualifications

• Required Education: High School Diploma or equivalent
• Must be able to speak Spanish and English fluently
• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
• Excellent verbal and written communication skills; strong organizational abilities
• Ability to learn multiple computer systems effectively

Responsibilities

• Respond to inquiries via phone, email, web, or walk-in with accuracy and courtesy
• Research and resolve inquiries; document all interactions
• Coordinate with other departments to resolve problems and support priority inquiries
• Provide feedback and maintain records on complaints; suggest process improvements
• Assist with training of new employees and cross-training of coworkers

Skills

Bilingual (Spanish)

Customer service excellence

Research & problem-solving

Communication skills

Documentation accuracy

Education

High School Diploma or equivalent

Bachelor's Degree in lieu of work experience

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina is seeking a customer service specialist for an on-site, full-time role in Augusta, GA. You will respond to telephone, written, web, or walk-in inquiries with accuracy, courtesy, and timely communication, documenting all interactions.

Responsibilities include researching inquiries, coordinating with other departments, handling high-stress situations, and assisting with training of new staff.