Customer Care Advocate II

Blue Cross Blue Shiel; Columbia (SC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts to movies, theaters

401k with company match

Life Insurance

Paid Time Off

Job summary

BlueCross BlueShield of South Carolina is seeking a full-time Customer Service/Claims Processor to handle inquiries across phone, email, web, and walk-ins. This on-site role at 4101 Percival Rd, Columbia, SC 29229 requires accurate documentation, cross-department coordination, and proactive problem solving.

The position emphasizes courteous communication, confidentiality, and adherence to company policies. On-site facilities, training, and opportunities for growth are provided within a diverse

Qualifications

• 1 year of claims processing or customer service experience
• Bachelor's degree may substitute for work experience
• Strong verbal and written communication required
• Ability to handle confidential information with discretion
• Learn and operate multiple computer systems

Responsibilities

• Respond to customer inquiries via phone, email, web, or walk-in
• Document inquiries accurately and timely
• Coordinate with other departments to resolve problems
• Provide feedback to management and suggest process improvements
• Assist with training and cross-training of coworkers
• Maintain records of complaints and service metrics

Skills

Verbal and Written Communication

Spelling/Punctuation/Grammar

Interpersonal Skills

Stress Management

Judgment/Decision Making

Multi-system Proficiency

Education

High School Diploma or equivalent

Bachelor's Degree in lieu of work experience

Tools

Basic computer operating skills

MS Office (Word, Excel, etc.)

Job description

BlueCross BlueShield of South Carolina is seeking a full-time Customer Service/Claims Processor to handle inquiries across phone, email, web, and walk-ins. This on-site role at 4101 Percival Rd, Columbia, SC 29229 requires accurate documentation, cross-department coordination, and proactive problem solving.

The position emphasizes courteous communication, confidentiality, and adherence to company policies. On-site facilities, training, and opportunities for growth are provided within a diverse