Entry-Level Customer Support Phone Advocate

Southcarolinablues; Florence (SC); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health plans

401k with company match

Paid Time Off

On-site cafeterias & fitness centers

Education assistance

Service recognition

Job summary

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I to join our PGBA team in Florence, SC. You will respond to telephone inquiries promptly, document interactions accurately, and coordinate with other departments to resolve issues, delivering courteous service.

We seek candidates with a High School Diploma or equivalent, strong communication, and the ability to handle high‑stress situations.

Qualifications

• High School Diploma or equivalent required.
• 2 years of customer service or call center experience preferred.
• Excellent verbal communication and strong customer service skills.

Responsibilities

• Respond to telephone inquiries promptly and courteously.
• Document inquiries accurately and coordinate with other departments.
• Initiate minor adjustments or research to resolve inquiries.
• Maintain records of complaints and feedback and report to management.
• Support process improvements and uphold productivity and quality standards.

Skills

Verbal communication

Customer service

Stress management

Judgment

Organizational skills

Computer literacy

Education

High School Diploma or equivalent

Associate Degree (preferred)

Tools

Word processing

Spreadsheet software

Database software

Job description

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I to join our PGBA team in Florence, SC. You will respond to telephone inquiries promptly, document interactions accurately, and coordinate with other departments to resolve issues, delivering courteous service.

We seek candidates with a High School Diploma or equivalent, strong communication, and the ability to handle high‑stress situations.