Intake Eligibility Specialist (2837)

Crghouston; Corpus Christi (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Coastal Bend is seeking an Intake Eligibility Specialist to help families access child care services in the Corpus Christi area. You will review documents, perform income-based cost-share calculations, and ensure accurate data entry into TX3C and FACS systems.

Travel weekly to four area offices is required. You will provide compassionate, customer-focused support, maintain compliant records, and resolve provider and family inquiries to ensure a positive experience while supporting a

Qualifications

• High School Diploma required.
• Bachelor's degree from a four-year college or university preferred.
• 2 years of customer service experience required.

Responsibilities

• Review documentation and determine cost-share through income calculations.
• Enter data accurately into TX3C and FACS systems.
• Travel weekly to four area offices to support families and providers.
• Provide compassionate, customer-focused support throughout eligibility processes.

Skills

Customer service

Documentation

Income calculations

Data entry

Education

High School Diploma

Bachelor's Degree

Tools

TX3C

FACS

Job description

Intake Eligibility Specialist (2837)# Intake Eligibility Specialist (2837)700 - Coastal Bend - Corpus Christi, TX 78415## OverviewPosition TypeFull-TimeEducation LevelBachelors Deg. or Equivalent ExperienceTravel PercentageFrequent Local Travel (up to 50%)CategoryCommunity Development & Family Services## DescriptionJoin our team as an Intake Eligibility Specialist and make a meaningful impact by helping families access essential child care services through accurate, timely, and compassionate support. In this customer-focused role, you’ll build strong relationships with families and providers by delivering exceptional service while guiding them through eligibility requirements and program processes in the Coastal Bend Area. You will travel to the four area offices weekly. You’ll carefully review documentation, perform income calculations to determine cost-share, and ensure all data is entered accurately and efficiently into systems like TX3C and FACS. With a strong attention to detail, you’ll maintain organized, compliant records and document all interactions, while proactively resolving customer and provider concerns to ensure a positive experience. If you’re detail-oriented, driven by service excellence, have reliable transportation and passionate about supporting families through access to critical resources, this is a rewarding opportunity to contribute to a mission-driven team and make a lasting difference in your community.## Qualifications**Education:**High School Diploma - RequiredBachelor's Degree From four-year college or university - Preferred **Experience:**2 years of customer service experience - Required