Customer Service Advisor 2 - Teays Valley

WesBanco; Hurricane (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

WesBanco in the United States is seeking a Customer Service Advisor to deliver excellent customer service, open accounts, and promote banking products. You will identify customer needs, refer to partners, and conduct outbound onboarding calls to grow retail relationships.

The role emphasizes cash handling, accuracy, and compliance within the banking center, with a focus on community engagement and teamwork to meet goals.

Qualifications

• High School Diploma or GED is required.
• Minimum of 6 months banking experience preferred.
• Minimum of three years of cash handling, sales and customer service experience required.

Responsibilities

• Open new deposit accounts and operate a cash drawer with proper balance procedures.
• Identify customer needs and refer to business partners for bank products and services.
• Achieve production and referral goals through relationship development and outbound calls.
• Promote bank products consistently and refer appropriate business lines.
• Support daily banking center operations, security, and compliance requirements.
• Educate teammates on uncovering opportunities to advance financial wellness.

Skills

Excellent Customer Service

Operational Proficiency

Security Proficiency

Referral Opportunities

Relationship Building

Product Promotion

Business Development

Education

High School Diploma or GED

Job description

Essential Functions

Excellent Customer Service

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisors (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSAs must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focuses on promotion of Bank's products and services. From an operational standpoint, the CSA is responsible for complying with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR, opening new deposit accounts, and connecting with customers to determine their needs and making recommendations and referrals for products and services to internal and external partners as applicable. In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships. The CSA may participate in community service opportunities in the specific community or market.

Essential Functions

• Excellent Customer Service
• Operational and Security Proficiency
• Identify referral opportunities
• Relationship building
• Promotion of Bank's products and services
• Business development (inside and outside)

Essential Duties And Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Initiate conversations to effectively assess the financial needs of Banking Center customers and be capable of effectively making recommendations and referring customers to business partners for promotion of bank products and services.

Accepts and accurately processes all financial service transactions.

Responsible for opening new deposit accounts and operating a cash drawer while following proper balancing and cash handling procedures along with uncovering other opportunities for products and services as well as making qualified referrals.

Complies and operates within security and audit procedures.

Consistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships.

Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.

Sets priorities by continually monitoring performance against the banking center goals by adjusting individual activities as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.

Educates bank team on uncovering opportunities to help advance financial wellness of customers.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular staff meetings.

Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Other Skills And Abilities

• Business Development: Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
• Interpersonal and Communication Skills: Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
• Other Skills and Abilities: Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Must have excellent organizational skills and the ability to multi-task and to be flexible.
• Mathematical Skills: Sound mathematical and analytical skills preferred.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

High School Diploma or General Education Degree (GED) required.

Minimum Of 6 Months Of Banking Experience Required

Minimum of three years of Cash Handling, Sales, and Customer Service experience required