Customer Engagement & Service Agent

Matrix42; United States; Hybrid; USD 10,000 - 16,000; Full time

Benefits offered by this job

Paid training

Parking under the building

Salary increases with experience

Subsidized meals

Private medical care

Sport subsidies (FIT PROFT card)

Job summary

Matrix42 is hiring for a customer help center role in Poland. You will answer questions about the rules of conducting economic activity, provide ad tech support for the Ministry’s website, and handle phone and live chat inquiries.

The position supports hybrid or on-site work from Lublin, with training provided and options for full-time or part-time contracts. The team values clear communication, quick information processing, and adherence to entrepreneurs’ laws, with multiple shifts and open

Qualifications

• Experience in customer service in the last 2 years (at least 12 months).
• Polish language skill on C1 level - essential.
• English language skill on B2 level - essential.

Responsibilities

• Answering questions regarding rules of conducting an economic activity in Poland.
• Ad tech support for Ministry’s website.
• Handle inquiries via phone and live chat (inbound/outbound).

Skills

Customer service

Polish language (C1)

English language (B2)

Strong communication

Fast writing

Legal information readiness

Education

Secondary education

Job description

Your mission

Customer help center for public institution

Start of work – June 2026

Tasks:

• answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
• channels: phone (inboud, outbound), livechat (inbound)

Address – Aleja Wincentego Witosa 16, Lublin

Lublin, lubelskie

Employment contract

Full time, part time

junior consultant(Junior), consultant (Mid / Regular)

Hybrid or on site position

Open now

Looking for many people

open positions: 3

Shift work: no

Working days: Monday through Friday

Working hours: 8:16, 9:17 or adjusted if part time

Possible night time hours: no

Form of payment: monthly

Wage calculation: Fixed base rate + an hourly rate

Your profile

• Experience in customer service in the last 2 years (at least 12 months) – essential,
• Polish language skill on C1 level - essential,
• English language skill on B2 level - essential,
• Polish sign language on B2 level – optional,
• Ukrainian language skill on B2 level – optional,
• Student status – optional,
• No criminal record,
• Secondary education,
• High manners and personal communication skills,
• The ability to write quickly and correctly,
• Readiness to receive a large dose of information on entrepreneurs' law.

Our Benefits

• full-time or part-time employment contract,
• paid training,
• parking under the building,
• salary that increases with experience,
• subsidized employee meals,
• private medical care,
• subsidies for sports activities (FIT PROFT card)

Your contact person

For questions, please feel free to reach out to Kalina Stachel ([e-mail])

About us

We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service. Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

• We love customers – we put customer success at the heart of everything we do
• Make it happen – we take ownership, act with speed, and turn ideas into impact
• Better every day – we continuously learn, improve, and push boundaries
• With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture—one that is customer‑centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential. We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.