Technical Support Advisor (Polish)

OpenKrill; United States; On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Signing bonus

Relocation support

Meal allowance

Remote work after onboarding

Learning platform

Multisport cards

Job summary

David Kennedy Recruitment is recruiting for a Polish-speaking Technical Support Advisor on behalf of a leading international healthcare company in Bulgaria. The role focuses on technical support for medical devices, troubleshooting and guiding users on product functionality, with remote work after onboarding.

The successful candidate will have Polish at C2 and English at C1, a high school diploma, strong customer service and problem-solving skills, and experience in call center environments.

Qualifications

• Polish at C2 and English at C1 proficiency.
• High School Diploma required.
• Strong customer service and technical support skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide technical support for customers using medical devices.
• Troubleshoot device issues and guide product usage.
• Coordinate repair or replacement processes.
• Deliver accurate documentation of support cases.
• Follow compliance and support procedures.

Skills

Polish

English

Customer Service

Technical Support

Complaint Handling

Troubleshooting

Call Center Experience

Communication Skills

Problem Solving

Education

High School Diploma

Job description

David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria. The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.

Position: Technical Support AdvisorLocation: Bulgaria, RemoteEmployment type: Full-timeRemuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES

• Provide technical support for customers using medical devices, including troubleshooting device issues
• Guide customers on product functionality
• Coordinate repair or replacement processes when needed
• Deliver customer support and accurate documentation
• Follow compliance and support procedures.

REQUIREMENTS

• Polish at C2 level and English at C1 level
• High School Diploma
• Customer Service skills
• Technical Support skills
• Complaint Handling skills
• Troubleshooting skills
• Call Center Experience
• Strong Communication skills
• Problem Solving skills
• Professional experience is preferred but not required.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential
• Performance bonus
• Signing bonus
• Monthly meal allowance depending on days worked
• Health insurance through Generali
• Multisport and/or Coolfit cards
• Access to a learning platform
• Remote working model after onboarding requirements
• Relocation support for eligible EU candidates
• Monthly accommodation allowance for 3 months
• Flight, bus or train transportation support for relocation
• And many others!!!