Customer Service Advisor - Shrewsbury

ScrubaDub Auto Wash Centers, Inc; Shrewsbury (MA); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health Insurance option for full time employees

401K Retirement plan with 3% employer match

Free car washes for your personal vehicle

Growth potential at a fast growing company

529 College Savings Plan

Access to scholarships for college or vocational training

Job summary

A leading auto wash company in Shrewsbury, MA, seeks enthusiastic Customer Service Advisors. This role involves greeting customers, advising on services, processing transactions, and maintaining cleanliness. Ideal candidates are energetic, flexible, and possess strong customer service skills, with growth opportunities available to management. Team members can earn between $16 to $20 an hour with tips and bonuses, plus benefits like health insurance and a 401K plan.

Qualifications

• Grit to handle outdoor work through various weather conditions.
• Energetic and flexible, willing to work shifts including nights and weekends.
• Passion for customer service and sales motivation.

Responsibilities

• Greet customers and advise on services and products.
• Process sales transactions according to company procedures.
• Maintain cleanliness and organization of the location.
• Follow safety guidelines to ensure a safe environment.

Skills

Customer service

Communication skills

Flexibility

Basic computer skills

Ability to work outdoors

Job description

Description

Are you a people person? Do you love cars?New England's leading auto-wash company is seeking smiling customer service advisors to join our team. A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships We're looking for long term employees who want to make valuable contributions and move up in our company.

Responsibilities and Duties

1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service!

2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently.

3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot, taking out the trash, and cleaning the carwash tunnel.

4.) Safety: follow all CDC recommended guidelines and ensure a safe environment for customers and fellow team members.

Requirements

Qualifications and Skills

• Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors.
• The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
• The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
• Good verbal & written communication skills preferred
• Basic computer skills to enter customer information as needed into our database
• Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate.

Benefits

Team members average $16 to $20 an hour with wage, tips, and bonus.Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:

• Health Insurance option for full time employees
• 401K Retirement plan with 3% employer match
• Free car washes for your personal vehicle
• Growth potential at a fast growing company
• 529 College Savings Plan
• Access to scholarships for college or vocational training