Customer Experience Advisor — Empathy, Ownership, Speed

Capital on Tap; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Private healthcare

28 days holiday

Pension match

Job summary

Capital on Tap is seeking a driven customer support specialist to provide friendly, professional help across phone, email, and live chat. You will take ownership of each case and resolve issues efficiently, while looking for opportunities to improve the customer experience and support vulnerable customers.

Join a fintech with 1,000+ employees and a culture of ownership and speed, offering private healthcare, generous holiday, and pension match as part of our benefits.

Qualifications

• Strong customer service experience in a contact centre environment.
• Excellent communication and empathy with sound judgement.
• Ability to handle high volume while maintaining accuracy and quality.

Responsibilities

• Provide friendly, professional support via phone, email, and live chat.
• Take ownership of each case and resolve issues efficiently.
• Identify ways to improve customer experience and support vulnerable customers.

Skills

Customer service

Communication skills

Empathy

High volume handling

Job description

Capital on Tap is seeking a driven customer support specialist to provide friendly, professional help across phone, email, and live chat. You will take ownership of each case and resolve issues efficiently, while looking for opportunities to improve the customer experience and support vulnerable customers.

Join a fintech with 1,000+ employees and a culture of ownership and speed, offering private healthcare, generous holiday, and pension match as part of our benefits.