Customer Service Advisor

Listers; Massachusetts; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

33 days holiday including bank-holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on Retail

Long service and loyalty incentives

Company Events

Job summary

The Listers Group is seeking a Volvo Brand Ambassador to welcome customers, present Volvo products and guide enquiries in our showroom. You’ll be trained extensively on Volvo features and work to deliver outstanding customer experiences across in-person and digital channels.

You will join a supportive sales team, enjoy a structured development programme, and a benefits package including pension, wellness, and staff discounts. This is a full-time position based at our showroom.

Qualifications

• Proven record of excellent customer service and ability to work with people.
• Strong interpersonal and presentation skills.
• Well-presented with a desire and attitude to succeed.
• Ability to quickly establish and build rapport with customers.

Responsibilities

• Create and maintain a positive customer-friendly sales environment in the showroom.
• Promote and sell new and used Volvo vehicles in line with policies.
• Respond to enquiries via telephone, walk-in, e-mail and LiveChat
• Deliver competent and enthusiastic product presentations across the Volvo range.
• Aim for high customer satisfaction.

Skills

Customer service

Interpersonal skills

Presentation skills

Rapport building

Job description

As a Volvo Brand Ambassador, you will be responsible for engaging customers with the latest Volvo products and technologies.

The working hours are Monday to Saturday, with a day off in the week and working Sundays on a rota basis (8.30am to 5.30pm Monday to Friday, 9am to 4:30pm on Saturdays and 10am to 3:30pm on Sundays).

As part of the sales team you will be a point of contact to our customers, welcoming them in to our showroom or responding to telephone or online enquiries. You will deliver presentations of our products and vehicles, showing an outstanding knowledge and understanding of all things Volvo.

Don’t worry if you’re not a Volvo expert right now – our comprehensive training programme will teach you everything you need to know to become a Volvo Brand Ambassador.

Role and responsibilities to include:

• To create and maintain a positive customer-friendly sales environment whilst taking responsibility for the day to day maintenance and presentation of the showroom
• To offer, promote and sell the value of all new and used vehicles in line with Listers and the brand’s trading policies
• To always be prepared to receive and welcome new customers’ enquiries (via telephone, walk-in, e‑mail and LiveChat) in line with Listers sales process and procedures
• To guide and inform the customer whilst being able to give a competent and enthusiastic presentation of all of the vehicles within the product range
• To achieve a high level of customer satisfaction

What we’re looking for:

• You don't need to be from the motor industry; however you will have a proven record of excellent customer service skills and ability to work with people.
• Strong interpersonal and presentation skills.
• A well‑presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with our customers.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.