Automotive Service Advisor

Volvo Limited; Dublin (CA); On-site; USD 108,000 - 168,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Platinum Medical Benefits

Dental and Vision

5 day work week

Job summary

Volvo Cars Dublin is seeking a skilled Service Advisor to join our busy shop. You will deliver prompt, courteous service and own the customer experience, coordinating with technicians to ensure every vehicle receives expert care.

We offer a 5-day work week, strong benefits including 401(k) retirement contributions, platinum medical, dental and vision coverage. Compensation ranges from $108,000 to $168,000 per year plus benefits, with a 3-month guarantee for new hires.

Qualifications

• Service Advisor experience a must. (Volvo experience preferred but not required)
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Knowledge of CDK a plus, but not required.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Skills

Service Advisor experience

Organized

Time management

Excellent communication

Professional appearance

Sales success

Customer satisfaction

Team oriented

Self-motivated

CDK knowledge

Tools

CDK

Job description

Grow your career. Volvo Cars Dublin has immediate opening for key advisor role on our team. Shop is busy and customers love their Volvo. If you're looking for the right place to grow your career,

We're a fast growing and stable company that is locally owned. Join a team that values you and wants you to succeed. Enjoy your workday alongside others with high ethics. We have a proven record of training and promoting. We’re a family operated business with a culture based on respect, listening, fairness, strong values, and accountability. If you would like to be among others who share this ethos, let’s talk to see if we’re a good fit.

VOLVO CARS DUBLIN is rising to the top thanks to the amazing people on our team that contribute their skills, effort, and positive attitude. Our growth and internal promotions have opened up new opportunities in nearly every position. We've put together a highly motivated and energetic team and looking for someone with the same type of enthusiasm. If this sounds like a good fit then we look forward to you joining our team!

Benefits

• Company contributes to 401(k) Retirement Plan
• Platinum Medical Benefits
• Dental and Vision
• 5 day work week, Monday through Friday

Compensation based on hourly + bonus for ELR + hours sold + CSI, estimated range: $108,000 to $168,000 per year + benefits. New hires get 3 month guarantee.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Service Advisor experience a must. (Volvo experience preferred but not required)
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Knowledge of CDK a plus, but not required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.