CUPRA Service Advisor

Listers Group; Massachusetts; On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group Life Insurance

Staff Discount on Servicing

Listers Benefits

Long service incentives

Company Events

Job summary

Listers Group in Worcester is seeking a Service Advisor to join our CUPRA dealership, delivering high levels of customer service in a busy environment and supporting the workshop, parts and sales teams.

You will book vehicles, update customers on progress, and ensure timely handover while aiming to hit and exceed targets. The role offers a basic salary plus a monthly bonus with an OTE of £39,400.

Qualifications

• Experience in delivering high levels of customer service in a busy environment.
• Able to meet and exceed sales targets and contribute to the department's results.
• Strong communication and organisational skills, with teamwork across workshops, parts and sales.

Responsibilities

• Book customer vehicles in for maintenance/repairs and liaise with the workshop to schedule workload.
• Meet customers on arrival and provide a seamless service from drop-off to handover.
• Update customers on progress, obtain authorisations for additional work and follow up.
• Coordinate with Workshop, Parts and Sales to ensure vehicles are ready on time.

Skills

Customer service

Sales targets

Team collaboration

DMS knowledge

Tools

DMS (Dealer Management System)

Job description

We are recruiting for a Service Advisor to join our CUPRA

Dealership in Worcester.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £39,400.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then . If you are looking for similar motor trade jobs you can also join our Talent Bank.