Service Advisor - Volvo

Snows Group; Winchester (VA); On-site; USD 36,246 - 48,328; Full time

Benefits offered by this job

Competitive salary and bonus scheme

30 days holiday including bank holidays

Employee assistance programme

Job summary

Snows Group is looking for a Service Advisor based in the Winchester Region, offering a competitive salary of £27,000 – £36,000 OTE. The role involves providing excellent customer service, managing customer documentation, and working closely with technicians.

Benefits include 30 vacation days, a birthday day off, and a company car. The ideal candidate should have retail automotive service experience and strong interpersonal skills.

Qualifications

• Highly developed interpersonal skills with experience in a customer-facing role.
• Ability to plan and meet agreed work deadlines.
• Strong work ethic and adaptability to change.

Responsibilities

• Provide excellent customer service for vehicle advice and repairs.
• Manage customer records and documentation efficiently.
• Prepare and present accurate invoices to customers.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Customer service experience

PC/Web literacy

Job description

Location: Winchester Region Hampshire. Category: Volvo – Winchester (SVW). Vacancy type: Permanent/Full Time. Salary: £27,000 – £36,000 OTE, Competitive Salary (Uncapped).

Job Summary

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently looking for a Service Advisor to join our fantastic Volvo dealership based in Southampton.

Your day

As a Service Advisor you will be the focal point for customers requiring advice, servicing and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Responsibilities include:

• Ensuring the customer receives the best possible service and is aware of all available products and services.
• Initiating documentation and maintaining customer records and follow‑up systems.
• Providing customers with estimates and notifying them promptly when the work is complete.
• Ensuring all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advice on mechanical and diagnostic queries as requested by technicians.

Have you got what it takes?

• Highly developed interpersonal skills with experience in a customer‑facing role.
• Ability to plan, organise oneself and meet agreed work deadlines.
• Ability to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptability to change.
• Attention to detail with a commitment to accurate quality work.
• PC/Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme with use of a company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, including bank holidays, plus additional holiday entitlement for 5, 10, 15 and 20‑year anniversaries.
• Birthday day off.
• Discounted MOTs, service and parts.
• Referral and customer introduction bonuses.
• Life assurance benefit.
• Snows contributory pension scheme.
• Employee assistance programme.
• Excellent development opportunities.
• Toolbox insurance, where applicable.

Hours of work

Monday to Friday 08:00 – 17:45 (with one hour for lunch).