Insurance- Personal Lines Client Manager

Highstreet Insurance Services; Shavertown (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off

Hands on Training

Retirement Plan

Job summary

Highstreet Insurance in Shavertown, PA seeks an Insurance- Personal Lines Client Manager to serve as the friendly main contact for personal lines clients. You will respond to inquiries, assist with policy updates, and help ensure client satisfaction.

You will build durable client relationships, coordinate with the sales team, and provide service that aligns with the agency's trusted reputation. A proactive communicator with attention to detail will thrive here.

Qualifications

• Experience in customer service or account management is required.
• Excellent written and verbal communication is essential.
• Detail-oriented and proactive approach to tasks.
• Hold a valid P&C license is preferred.

Responsibilities

• Serve as the primary point of contact for personal lines clients.
• Respond to policy, billing, and coverage inquiries with clarity.
• Assist clients with changes to existing policies.
• Process endorsements, renewals, and cancellations accurately.
• Build strong client relationships and ensure satisfaction.
• Collaborate with sales to support client needs and transitions.

Skills

Customer service

Account management

Communication

Detail oriented

P&C license

Job description

Job Description

Highstreet Insurance is more than just an insurance agency; we're a dedicated team committed to safeguarding what matters most to our clients. Nestled in the heart of Shavertown, Pennsylvania, our office is a hub of activity where we forge lasting relationships built on trust and exceptional service.

We believe in offering personalized guidance and peace of mind, treating each client like family. We're currently looking for a warm, engaging individual to join us as an Insurance- Personal Lines Client Manager. In this role, you'll be the friendly voice and helpful hand for our clients, ensuring their insurance needs are not just met, but exceeded. You'll play a crucial part in helping people protect their homes, vehicles, and lives, making a real difference in their day-to-day security.

If you have a knack for communication and a genuine desire to help others, we invite you to become an integral part of our supportive and growing team.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Evenings Off
• Hands on Training
• Retirement Plan

Responsibilities

Serve as the primary point of contact for our valued personal lines insurance clients.

Respond to client inquiries regarding policies, billing, and coverage with clarity and professionalism.

Assist clients in making necessary changes or updates to their existing insurance policies.

Process policy endorsements, renewals, and cancellations accurately and efficiently.

Build and maintain strong, positive relationships with clients, ensuring their satisfaction.

Collaborate with the sales team to support client needs and facilitate seamless transitions.

Provide exceptional customer service that aligns with our agency's reputation.

Requirements

Previous experience in customer service or account management required.

Familiarity with the insurance industry is a significant plus.

Excellent communication skills, both written and verbal.

A proactive and detail-oriented approach to tasks.

hold a valid P&C license

Ability to manage multiple priorities effectively in a busy office setting.