Customer Care Specialist - Call Centre & Admin Support

Logfret; El Paso (TX); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly bonus

Life Insurance

Job summary

A logistics solutions provider in El Paso, Texas seeks a Call Centre Customer Service Administrator to provide exceptional customer support. The ideal candidate will have strong communication skills, experience with Microsoft Office, and at least one year of customer service experience. Responsibilities include managing phone calls, assisting customers, and maintaining customer accounts. This role offers $30.50 per hour along with benefits including PTO, a monthly bonus, and comprehensive health insurance.

Qualifications

• 1+ years of proven customer service experience required.
• Ability to multi-task, work efficiently, and meet deadlines.
• Must pass drug screening and background check.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords.

Skills

Strong communication skills

Friendly yet professional telephone manner

Good IT skills

Experience with CRM databases

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A logistics solutions provider in El Paso, Texas seeks a Call Centre Customer Service Administrator to provide exceptional customer support. The ideal candidate will have strong communication skills, experience with Microsoft Office, and at least one year of customer service experience. Responsibilities include managing phone calls, assisting customers, and maintaining customer accounts. This role offers $30.50 per hour along with benefits including PTO, a monthly bonus, and comprehensive health insurance.