Customer Service Administrator | CRM & Operations Support

Logfret; Austin (TX); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Life Insurance

Job summary

An international freight forwarding company in Austin, Texas, is seeking an experienced Customer Service Administrator. This role requires providing exceptional customer service, managing incoming communications, and performing general office duties. The ideal candidate will have strong communication and IT skills, including proficiency in Microsoft Office. A high school diploma or GED is preferred, along with at least 1 year of customer service experience. The compensation is $30.50 per hour, with benefits including Medical, Dental, 401(k), and Paid Time Off.

Qualifications

• 1 year of proven customer service experience required.
• Strong communication skills and a friendly professional manner.
• Ability to multi-task and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and direct incoming calls.
• Assist with granting site access and updating usernames.
• Provide information to customers via phone and email.
• Keep track of customer accounts and updates.

Skills

Customer service skills

Communication skills

IT skills

Microsoft Word and Excel

CRM database experience

Education

High school diploma or GED

Job description

An international freight forwarding company in Austin, Texas, is seeking an experienced Customer Service Administrator. This role requires providing exceptional customer service, managing incoming communications, and performing general office duties. The ideal candidate will have strong communication and IT skills, including proficiency in Microsoft Office. A high school diploma or GED is preferred, along with at least 1 year of customer service experience. The compensation is $30.50 per hour, with benefits including Medical, Dental, 401(k), and Paid Time Off.