Customer Service Administrator 2

sefl; Asheville (NC); On-site; USD 30,000 - 37,000; Full time

Job summary

sefl is seeking a Customer Service Administrator 2 to handle intermediate clerical duties supporting Service Center operations, including customer inquiries, scheduling, payroll data entry, and HR tasks. This role requires strong communication, multi-tasking, and computer skills.

You will respond to calls, assist drivers, enter loads, maintain schedules, support account managers, and participate in recruiting and training coordination. First shift; pay range is $21.55 to $26.51 per hour.

Qualifications

• A High School Diploma or GED is required.
• Able to pass background check and drug test.
• 6 months of related experience or related office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Preferred experience with Customer Service, Outlook, Excel, and multi-line phone systems.

Responsibilities

• Respond to calls or contact customers regarding shipments status, billing questions, CODs, Driver Collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pickup or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and complete driver log summaries.
• Assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested.
• Maintain the sales appointment schedule and list of sales leads.
• Key pay data into the payroll system.
• Assist with recruiting by coordinating advertisements, screening resumes, scheduling interviews.
• Coordinate new hire orientation.
• Assist with Service Center training by scheduling classes or ordering supplies.

Skills

Customer relations

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

• R espond to c all s or c ontact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), D river Collect, tracing, problems, or rating information.
• Research and a nswer requests for information from internal customers or other Service Center s .
• Call and schedule delivery appointments.
• Assist drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and c omplete driver log summaries.
• Assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested .
• Maintain the sales appointment schedule and maintain a list of sales leads.
• Key pay data into the payroll system.
• Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
• Coordinate new hire orientation.
• Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have:

• a High School Diploma or GED
• the ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• strong customer relations skills to communicate effectively with internal and external customers
• the ability to manage multiple tasks with interruption
• computer skills
• and be familiar with Microsoft Office applications

We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $21.55 -$ 26.51 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc