Customer Service Administrator 1

Southeastern Freight Lines; South Houston (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Southeastern Freight Lines in South Houston, TX seeks a Customer Service Administrator 1 to support Service Center operations with clerical duties, driver check-in, gate office tasks, and reception responsibilities.

You will scan bills, balance cash, prepare deposits, and provide daily switchboard coverage while assisting Linehaul Dispatch when others are away. Proficiency in Microsoft Office is required.

Qualifications

• High School Diploma or GED required.
• Pass background check and alcohol/drug test.
• 6 months related or office experience.
• Strong customer relations and communication skills.
• Ability to manage multiple tasks with interruptions.
• Computer skills; proficient in Microsoft Office.
• Experience with multi-line phone systems preferred.

Responsibilities

• Perform clerical duties to support Service Center operations.
• Scan and load bills into the company computer system.
• Assist in driver check-in and gate office activities.
• Balance daily cash reports and prepare deposits.
• Provide daily phone coverage via switchboard and greet visitors.
• Support Linehaul Dispatch when others are unavailable.
• Direct visitors and truckers to appropriate areas.

Skills

Customer service

Communication

Microsoft Office

Multi-line phones

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist. Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. Assign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $17.85-$22.51 Per Hour (pay may vary based on location and experience)

Work Shift

Third Shift

http://www.youtube.com/watch?v=xZc1A8aeshc