Customer Service Specialist

Senergy Petroleum; Arvada (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Senergy Petroleum is seeking an efficient administrative support specialist to assist with customer inquiries via phone, email, and in person. The role emphasizes accuracy in order processing, CRM data entry, and cross-department coordination.

The candidate will help with pricing and delivery information, work closely with the warehouse team, and maintain strong attention to detail while handling multiple tasks in a office setting.

Qualifications

• Strong computer skills and ability to learn company systems.
• Excellent verbal and written communication.
• Proficient in Excel and Word.
• Attention to detail and multitasking.
• Preferred: one year of inside sales or B2B experience.

Responsibilities

• Interact directly with customers by phone, electronically, or face to face and respond to inquiries promptly.
• Process orders, forms, applications and requests.
• Provide pricing, product, and delivery information upon request.
• Direct requests to the appropriate resource and resolve issues.
• Record customer interactions in the CRM and coordinate with internal departments.
• Support warehouse and storage processes and responsibilities.

Skills

Customer service

Excel

Word

Dynamics CRM

Verbal comm

Tools

Microsoft Dynamics CRM

Job description

Job Summary

Support and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.

Duties and Responsibilities

Essential

• Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly
• Process orders, forms, applications and requests
• Provide pricing, product, and delivery information upon request
• Direct requests and unresolved issues to the appropriate resource
• Formulate resolution and response to customer issues
• Utilize Microsoft Dynamics CRM to record customer interactions and actions taken
• Communicate and coordinate with internal departments
• Facilitate prospects through new account credit process

Additional

• None

Supervision Of Others

• None

Work Environment

• Typically work is performed in an office setting.

Physical Demands

• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs, kneel, bend, and stoop.
• Frequent use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.

Travel

• Negligible

Required Knowledge, Skills, and Abilities

• Strong computer skills and able to learn company systems and processes.
• Strong verbal and written communication skills.
• Ability to work proficiently in Microsoft Excel and Word.
• Adheres to the companys values and ethical expectations.
• Able to effectively multitask with a strong attention to detail.
• Strong customer service skills.

Preferred

• One (1) year inside sales experience desired
• Minimum one (1) year of B2B experience
• Trade or technical school (Certificate or diploma) in an applicable field.
• Experience in transportation, lubricants, fuel, or a related industry

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.