Customer Service Representative

Performance Foodservice; Springfield (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Springfield, MA is seeking a customer service associate to assist all customers with order entries and inquiries, ensuring satisfaction and timely responses. You will act as a liaison between customers, vendors, and co-workers to resolve issues efficiently and professionally.

The role involves inputting orders, credits, and invoicing data, assisting customers with orders and problems, and participating in on-site training and meetings.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service, call center, or related experience preferred.
• On-site training and ability to work Sundays and holidays.

Responsibilities

• Input customer orders.
• Input customer credits and add bills.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Provide professional assistance when interacting with public, customers, vendors, and co-workers.
• Attend training and customer service meetings.
• Performs other related duties as assigned.
• Schedule: Sunday 8:00am to 4:00pm - Monday - Thursday 8:00am to 4:30pm - must be able to work holidays.
• Training is on site.

Skills

Customer service

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits and add bills
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.
• Schedule: Sunday 8:00am to 4:00pm - Monday - Thursday 8:00am to 4:30pm - must be able to work holidays
• Training is on site.

Required Qualifications

• High School Diploma/GED
• 1- 2 years customer service, call center and / or related area.
• Schedule: Sunday 8:00am to 4:00pm
• Monday - Thursday 8:15am to 4:45pm - must be able to work holidays.
• Training is on site

Compensation

$18.00 - $20.00