1st- Customer Service Rep.

Pro Resources Staffing Services; Fort Wayne (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

Pro Resources Inc. is seeking an experienced Customer Service Representative in Fort Wayne, IN, to serve as the first contact for customers by answering phones and greeting visitors. The role requires 4+ years of office-based customer service, strong communication, and precise order entry using MAX ERP and Peachtree/Sage 50.

Hours are 8:00 AM–5:00 PM with a one-hour lunch, and pay is $20.00 per hour. You will handle invoices, ASNs, customs docs, and ERP updates while maintaining a professional,

Qualifications

• 4+ years of customer service experience in an office environment.
• High school diploma or GED.
• Proficiency with Excel and Outlook.
• Professional phone handling skills and strong listening and verbal communication.
• Strong attention to detail and accuracy, particularly in order entry and documentation.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced office.

Responsibilities

• Answer phones and greet visitors.
• Respond to customer emails and requests, check order status, and direct inquiries to the appropriate department as needed.
• Review incoming purchase orders for accuracy and enter orders into the ERP system within one business day.
• Confirm sales acknowledgements are sent electronically each day.
• Complete daily invoicing, including reviewing packing slips for accuracy, invoicing electronically, and collating and filing invoice packets.
• Set up new customer accounts and update customer pricing in the ERP and accounting systems per sales requests.
• Prepare customs documentation and proforma invoices, and coordinate shipment pick-up scheduling with customers.
• Send Advance Shipping Notices (ASNs) and print customer-specific labels according to each customer’s requirements.
• Review and update customer portals according to the customer service schedule.
• Run, print, and distribute daily, weekly, and monthly reports; maintain sales and order spreadsheets and weekly metrics.
• Help update and maintain standard operating procedures (SOPs) with manager approval.
• Keep a clean, organized workspace, with all documents filed appropriately by the end of each week.

Skills

Customer service

Excel

Outlook

Phone handling

Attention to detail

Multitasking

Communication

Education

High school diploma

Tools

MAX ERP

Peachtree/Sage 50

Job description

We are an established manufacturer serving a broad base of domestic and international customers. Our office team keeps every order moving accurately from purchase order to shipment to invoice, and we take pride in providing responsive, professional customer service in a collaborative, team-focused environment. Hours: 8:00AM- 5:00PM with a one hour lunchPay:$20.00 The Customer Service Representative WillServe as a first point of contact for the company by answering phones and greeting visitors at the front doorRespond to customer emails and requests, check order status, and direct inquiries to the appropriate department as neededReview incoming purchase orders for accuracy (pricing, terms, ship preference, part numbers, and shipping account numbers) and enter orders into the ERP system within one business dayConfirm sales acknowledgements are sent electronically each dayComplete daily invoicing, including reviewing packing slips for accuracy, invoicing electronically, and collating and filing invoice packetsSet up new customer accounts and update customer pricing in the ERP and accounting systems per sales requestsPrepare customs documentation and proforma invoices, and coordinate shipment pick-up scheduling with customersSend Advance Shipping Notices (ASNs) and print customer-specific labels according to each customer’s requirementsReview and update customer portals according to the customer service scheduleRun, print, and distribute daily, weekly, and monthly reports; maintain sales and order spreadsheets and weekly metricsHelp update and maintain standard operating procedures (SOPs) with manager approvalKeep a clean, organized workspace, with all documents filed appropriately by the end of each week

Required Skills/Knowledge

4+ years of customer service experience in an office environmentHigh school diploma or GEDComputer proficiency, including Microsoft Excel and OutlookProfessional phone handling skills and strong listening and verbal communicationStrong attention to detail and accuracy, particularly in order entry and documentationAbility to multitask, prioritize, and manage time effectively in a fast-paced officeProblem-solving skills, accountability, and a results-oriented approachTeamwork, collaboration, and composure when handling customer concerns

Preferred

Experience with ERP/order-entry software (such as MAX) and accounting software (such as Peachtree/Sage 50)Experience preparing customs or export documentation, proforma invoices, and ASNsPrior customer service or order-entry experience in a manufacturing environmentExperience managing customer portals and customer-specific shipping or labeling requirementsProactive, self-starting mindset with a willingness to be coached and learn product knowledgeThorough documenter who stays flexible and adapts quickly to changing priorities

Physical Requirements

Sit for prolonged periods while working at a computer and on the phoneStand and walk within the office to answer the door, retrieve printed documents, and fileLift up to 20 lbs. occasionally (files, paper, label stock)

Essential Functions

Able to sit for extended periods, use a computer, keyboard, and telephone throughout the workday, stand and walk within the office, communicate clearly in person, by phone, and in writing, and lift up to 20 lbs. on an occasional basis for a minimum 8-hour workday. #FortWayne