Customer Service Administrator

SARAH'S APPLIANCE REPAIR; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Remote work

Company equipment provided

Training and support

Family-owned culture

Job summary

Sarah's Appliance Repair seeks a Remote Service Administrator to act as the first point of contact for customers and coordinate with technicians. The role focuses on scheduling, records accuracy, and clear communication to ensure service calls are set up for success.

Remote position supporting facilities in Utah, New Mexico, and Idaho, with preferred candidates in those states but open to qualified applicants nationwide. Competitive $17–$19/hour, 20–40 hours weekly, and paid time off.

Qualifications

• High school diploma or GED required.
• Experience in customer service, scheduling, dispatching, or office administration preferred.
• Strong problem-solving, organizational, and multitasking skills.
• Excellent attention to detail and professional communication.

Responsibilities

• Answer inbound phone calls, emails, text messages, and voicemails.
• Create service requests and schedule customer appointments.
• Follow up on scheduling, approvals, payments, and updates.
• Assist with technician routing and daily schedule coordination.
• Monitor active and incomplete service calls and review notes.
• Process receipts and maintain accurate job records.
• Review warranty service requests and assist with paperwork.
• Monitor inboxes and support tickets, communicating clearly during shifts.
• Provide professional, patient, and empathetic customer service.

Skills

Problem-solving

Organizational skills

Multitasking

Attention to detail

Phone communication

Written communication

Remote teamwork

Time management

Education

High school diploma or GED

Job description

Remote Service Administrator / Customer Service Dispatcher

Location: Remote, United States

Preferred States: Utah, New Mexico, and Idaho

Pay: $17--$19 per hour, based on experience

Hours: 20--40 hours per week

Employment Type: W-2 employee

Candidates located in Utah, New Mexico, and Idaho are preferred, but qualified applicants throughout the United States are encouraged to apply.

About the Position

Our Service Administrators are the first point of contact for our customers and a vital support system for our technicians. They are organized problem-solvers who keep schedules running smoothly, communicate professionally, and help ensure every service call is set up for success.

When customers contact us, it is usually because an important appliance is not working properly. Our Service Administrators work to schedule service promptly, keep customers informed, maintain accurate records, and coordinate with technicians so repairs can be completed efficiently.

Sarah's Appliance Repair is a family-owned company with offices in New Mexico and Idaho. This remote position supports customers and technicians in both regions.

Responsibilities

• Answer inbound phone calls, emails, text messages, and voicemails.
• Create service requests and schedule customer appointments.
• Follow up with customers regarding scheduling, approvals, payments, and appointment updates.
• Assist with technician routing and daily schedule coordination.
• Monitor active and incomplete service calls.
• Review completed jobs for accurate notes, documentation, and payment information.
• Process customer receipts and maintain accurate job records.
• Review warranty service requests and assist with required paperwork.
• Monitor company inboxes, support tickets, and customer messages.
• Communicate unfinished work clearly during shift changes.
• Provide professional, patient, and empathetic customer service.

Qualifications

• High school diploma or GED.
• Previous customer service, scheduling, dispatching, or office administration experience preferred.
• Strong problem-solving, organizational, and multitasking skills.
• Excellent attention to detail.
• Professional phone and written communication skills.
• Patience, empathy, and a positive attitude.
• Basic computer skills, including email, scheduling systems, spreadsheets, and web-based applications.
• Ability to work independently and communicate effectively with a remote team.
• Reliable attendance and time management.
• Must pass a pre-employment drug screening and background check.

Remote-Work Requirements

• Reliable high-speed internet access.
• A quiet, professional workspace.
• Ability to remain available and responsive throughout the scheduled shift.
• Availability to work according to Mountain Time, regardless of home time zone.
• Company technology and required equipment will be provided.

Schedule

• Business hours are Monday through Friday, 8:00 AM--5:00 PM Mountain Time.
• Some shifts may begin at 7:30 AM Mountain Time.
• Employees typically work 20--40 hours per week.
• On rare occasions, hours may exceed 40 per week.
• An occasional three-hour Saturday shift may be required.
• The anticipated start date will be discussed during the interview process.

Compensation and Benefits

• $15--$19 per hour, based on experience.
• W-2 employment.
• 20--40 hours per week.
• Paid time off and sick leave.
• Company-provided computer equipment and technology.
• Fully remote position.
• Training and ongoing support.
• Supportive, family-owned company culture.

Hiring Process

• Initial Zoom interview.
• Second interview by Zoom or in person, depending on the applicant's location.
• Pre-employment screening and background check.
• Offer of employment.

Pay: $15.00 - $19.00 per hour

Benefits:

• On-the-job training
• Paid time off
• Work from home

Work Location

Remote