Customer Service Representative

Mr. Appliance LLC; Fenton (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

An appliance service company is seeking a Customer Service Representative in Fenton, MO. The role requires handling service requests, dispatching technicians, and managing customer complaints professionally. Ideal candidates will have a minimum of three years of administration experience, strong communication skills, and knowledge of QuickBooks. Competitive compensation ranges from $35,000 to $45,000 with flexible working hours. Apply today to join the team and help improve customer satisfaction!

Qualifications

• Minimum three years admin experience required.
• Strong written and verbal communication skills are essential.
• Detail-oriented with strong data entry skills.

Responsibilities

• Dispatch Service technicians utilizing routing and scheduling software.
• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work.

Skills

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Team player

Ability to work independently

Extensive knowledge of QuickBooks

Tools

Smartware

QuickBooks

Job description

Future Opening: Customer Service Representative

We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self‑motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities:

• Dispatch Service technicians utilizing routing and scheduling software (Smartware)
• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements:

• Minimum three years admin experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Extensive knowledge of QuickBooks
• Team player who can work independently

Benefits: Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $35,000 to $45,000

When you do what you love, it never feels like a job. And what we love doing is problem‑solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently‑owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Do you have experience in the appliance repair or home services industry? *

Are you legally authorized to work in this country? *

Are you at least 18 years of age? *

Do you hold a valid driver’s license? *

Are you willing to submit to a drug screen and/or background check as part of this application process? *

How many years of accounting/ bookkeeping experience do you have? *

How many years of administrative experience do you have? *