Customer Service Representative

Associa; Richardson (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Associa is seeking a Customer Service Associate to assist customers by phone or email, addressing inquiries and resolving issues with a friendly, service-oriented mindset. You will act as a primary contact for visitors and help maintain accurate homeowner and association records in shared files.

In this role you will use conflict resolution techniques, support billing inquiries, provide basic troubleshooting, and coordinate with stakeholders.

Qualifications

• High School Diploma or GED required.
• At least one year of directly related or closely related experience.

Responsibilities

• Act as the first point of contact for customers visiting the office when needed.
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Provide troubleshooting and technical assistance as needed.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Conflict resolution

Proactive

Teamwork

Time management

Phone and email communication

Office etiquette

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude

Essential duties and Responsibilities

• Act as the first point of contact for customers visiting the office when needed
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed
• Other duties as assigned.

Knowledge and Skills

• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.

Requirements

Education and Experience

• High School Diploma or GED Required
• At least one year of directly related or closely related experience

Working Conditions

• Typical office environment
• Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.