Call Center Representative (Community Support Team Member)

Associa; Wilmington (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Company Paid Holidays

Medical, Dental, Vision Plans

401(k)

Life Insurance

Short-term Disability

Long-term Disability

Accident coverage

Critical Illness coverage

Employee Assistance Program

Job summary

Associa is hiring a Call Center Agent to join our Community Support Team. You will handle inbound calls, provide courteous service, and document interactions. The role is full-time with a 40-hour workweek, Monday–Thursday 8am–5pm and Friday 8am–3pm.

The position offers an hourly rate of $15.00 with performance incentives if metrics are met, and a comprehensive benefits package including PTO and holidays.

Qualifications

• 1 year of customer service experience preferred.

Responsibilities

• Handle inbound customer service calls.
• Provide prompt, courteous service to customers.
• Record customer interactions via notes and emails.
• Resolve a wide variety of customer service issues in property management.
• Operate using telephone software and company systems.

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

We are in search of an individual who is seasoned in the customer service industry to work as a call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.

Overview

• The position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am – 3pm. One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day.
• The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved

Responsibilities

• Maintain superior customer service levels and productivity according to company standards
• Provide prompt, courteous service to all external and internal customers
• Effectively handle inbound customer service calls
• Make notes/send emails to record customer interactions in a professional manner
• Apply critical thinking and problem-solving skills to customer concerns
• Operate in a fast-paced environment using telephone software and custom computer programs
• Identify and resolve a wide variety of customer service issues related to property management
• Perform other duties as it relates to client services process and procedures

Requirements

• Must have the ability to thrive in a team environment
• Excellent customer service skills
• Ability to multi-task
• Demonstrated ability to communicate effectively
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Strong problem-solving skills
• Excellent organizational skills
• At least 1 year of customer service experience, preferably in an inbound call center environment
• Desire to learn about the property management industry

Preferred Experience

• Bilingual in Spanish/English is a plus

Benefits

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.