Customer Service

Associa; Palm Desert (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Development initiatives

Job summary

Associa in Palm Desert, CA is seeking a Customer Service Associate to assist customers with inquiries and product issues—over the phone, email, or in person.

You will help resolve problems, update homeowner information, and support general office tasks. The role emphasizes a service-oriented and personable approach, with full-time hours and a competitive benefits package including health coverage and a 401k.

Qualifications

• Minimum of one year of directly related customer service experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High School Diploma or GED required.

Responsibilities

• Serve as the first point of contact for customers by phone, email, or in person.
• Provide troubleshooting and product assistance to resolve issues.
• Update customer records and assist with general office tasks as needed.

Skills

Customer service

Conflict resolution

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Associa is currently looking for a Customer Service Associate to join our team in Palm Desert, CA. As a Customer Service Associate, you will be responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but may also have to help customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation: $20.00/hour; direct experience highly considered.

Employment Type: Full Time

How will you make an impact?

The Customer Service Associate helps the company grow by:

• Acting as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Using conflict resolution techniques to resolve customer issues.
• Acting as the first point of contact for customers seeking help with products or technical issues, and helping provide troubleshooting and technical assistance to customers.
• Processing print jobs, scanning, and faxing as general office support when needed.
• Updating homeowner and association information in C3 and shared files.

Requirements

• Proficiency in Microsoft Office (word, excel, outlook)
• At least one year of directly related or closely related experience
• Able to work effectively with others in person and in group settings
• Able to communicate effectively and professionally on the phone, email, and in person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• High School Diploma or GED

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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