Customer Service Administrator

Priority Dispatch Corp.; Cincinnati (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Dental insurance

Health insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Job summary

Towne Properties in West Cincinnati is seeking a Customer Service Administrator to be the primary point of contact for residents and homeowners, and to provide administrative support to Association Managers, including drafting correspondence, copying, and filing.

The role requires 6+ months in customer service or administrative work, strong written and verbal communication, proficiency with MS Office, and the ability to handle a fast-paced office with a solutions‑driven mindset.

Qualifications

• 6+ months of experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Proficiency in MS Office products.

Responsibilities

• Serve as the primary point of contact for residents and homeowners in your portfolio.
• Provide administrative support to Association Managers, including drafting correspondence, copying, and filing.
• Address customer service inquiries and provide feedback to Association Managers.
• Prepare newsletters, community mailings, and other clerical tasks.
• Communicate with Board members regarding project updates and tasks.

Skills

Customer service

Administrative support

Communication skills

MS Office

Report drafting

Tools

MS Office Suite (Outlook, Word, Excel)

Job description

Love Where You Work!At Towne Properties, we don’t just build communities—we build careers. Family-owned since 1961, we’ve spent over 65 years creating Great Places to Live, Work, Shop & Play. As an industry leader, we offer more than just a job—we offer a career path where your contributions matter, your growth is encouraged, and your opportunities are limitless.Position: Customer Service AdministratorLocation: West Cincinnati District OfficePay Rate: Starting at $19/hour (based on experience and qualifications)Schedule: Monday through Friday, 8:30am-5pmWhat You’ll Do as a Customer Service Administrator:Serve as the primary point of contact for residents and homeowners in your portfolio.Provide administrative support to Association Managers, including drafting correspondence, copying, and filing.Address customer service inquiries and provide feedback to Association Managers.Prepare newsletters, community mailings, and other clerical tasks.Communicate with Board members regarding project updates and tasks.What We’re Looking For:6+ months of experience in customer service or administrative roles.Strong written and verbal communication skills.Proficiency in MS Office products.Experience drafting reports and business correspondence.The ability to thrive in a fast-paced office environment while managing challenging situations with composure and a solutions-focused approach.Willingness to undergo a drug and background check if offered the position.Why Join Towne Properties?Benefits: 401(k) with company match, paid holidays, vacation days, sick, and personal time.Health & Wellness: Medical/Dental/Vision insurance options, and Flexible Spending Accounts.Professional Growth: Towne Properties is committed to promoting from within. With paid training through our Towne University program, you will be ready to advance your career!Inclusive Culture: Join a dynamic workplace built on teamwork, innovation, and mutual respect.Join us in creating exceptional living experiences for our residents! Apply today and be part of our enthusiastic and dedicated team.Towne Properties is an Equal Opportunity Employer. Satisfactory background and MVR checks are required as a condition of employment.6+ months of experience in customer service or administrative rolesProficiency in MS Office products (Outlook, Word, Excel)Expected hours: 40.0 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Parental leave* Professional development assistance* Referral program* Vision insurance