Customer Service, Administrative Generalist for Small Office

Joval Mfg. Co. Inc.; Louisiana; On-site; USD 38,000 - 60,000; Full time

Job summary

Joval Manufacturing Inc. is expanding its Administrative Support Team and seeks an Administrative Generalist to enhance customer service, purchasing, shipping, and general administrative operations. The role emphasizes fast-paced multitasking, teamwork, and independent initiative within a family-owned business with 70+ years of history.

You will support Operations, maintain databases, and help drive continuous process improvements across departments.

Qualifications

• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Proven problem-solving and analytical capabilities.
• Capable of multitasking in a fast-paced, small-office setting.

Responsibilities

• Maintain positive customer relationships through clear, timely, and professional communication.
• Monitor incoming purchase orders and process them promptly and accurately.
• Organize and oversee assigned office operations and procedures to support company objectives in a fast-paced environment.
• Complete assigned administrative and operational projects as needed.
• Provide support to the Operations Team and collaborate effectively across departments.
• Serve as a reliable resource for team members and contribute to a cohesive work environment.
• Maintain and update database information including AP/AR, Inventory, Sales, Production, and Freight records.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Attention to detail

Multitasking

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft 365

Job description

Joval Manufacturing Inc., a family-owned company proudly operating for more than 70 years, is expanding its Administrative Support Team. We are seeking a motivated, high-energy professional with customer service experience in a fast-paced, small-office environment who thrives in a dynamic setting and enjoys contributing to continuous process improvement.

This role is ideal for someone who excels in fast paced setting, multitasking, values teamwork, and can also work independently with confidence. As an Administrative Generalist, you will support a wide range of business functions including customer service, purchasing, shipping, and general administrative operations while adapting quickly to changing priorities.

Principal Responsibilities:

• Maintain positive customer relationships through clear, timely, and professional communication.
• Monitor incoming purchase orders and process them promptly and accurately.
• Organize and oversee assigned office operations and procedures to support company objectives in a fast-paced environment.
• Complete assigned administrative and operational projects as needed.
• Provide support to the Operations Team and collaborate effectively across departments.
• Serve as a reliable resource for team members and contribute to a cohesive work environment.
• Maintain and update database information, including Accounts Payable, Accounts Receivable, Inventory, Sales, Production, and Freight records.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel, Outlook, and Microsoft 365.
• Strong verbal and written communication skills.
• Excellent organizational abilities with strong attention to detail.
• Effective problem-solving and critical-thinking skills.
• High level of integrity, professionalism, and ethical standards.
• Ability to thrive in a fast-paced, small-office environment while managing multiple priorities with a strong sense of urgency.

This position occasionally requires the ability to stand, walk, and lift up to 20 pounds. The person in this position will constantly be in a sitting position, operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to exchange accurate information with other members of the office as well as customers.

Position will occasionally require to be inside a semi-open-air warehouse. In the summers there can be high heat, although there are mitigating efforts in place around the warehouse.