Customer Service/Office Admin

Global Point Technology Group; Pacific (MO); On-site; USD 54,443,000 - 61,893,000; Full time

Benefits offered by this job

Medical insurance with company-paid HR

Supplemental Life & AD&D

Critical Care, Accident & Hospital Ind

401K / 401K Roth

Short Term Disability

Long Term Disability

Basic Life Insurance 1x salary

401K, 401K Roth Company Match

Vacation 1st year + anniversary day

Paid Sick Leave 56 hours

10 Paid holidays!

Job summary

Global Point Technology Group in Pacific, MO is seeking a Customer Service / Office Administrator to be the primary contact for customers, answer questions, and enter and update orders with accuracy.

You will collaborate with Production, Warehouse, Engineering, Sales and Purchasing to ensure orders are understood and fulfilled on time; this full-time, on-site role includes benefits, a $500 sign-on bonus, and a competitive hourly pay of $19–$21.60.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, office work, or order entry.
• Good communication and organizational skills.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Answer customer questions by phone and email.
• Enter and update customer orders accurately.
• Provide customers with order, product, and delivery information.
• Track orders and follow up on items.
• Collaborate with Production, Warehouse, Engineering, Sales and Purchasing.
• Maintain accurate customer records and documentation.
• Assist with quotes, reports, data entry, and other office tasks.
• Provide backup support for other office functions when needed.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

ERP/MRP systems

Job description

Global Point Technology Group works at the forefront of modern manufacturing, designing, building, and sourcing for vital electrical and mechanical components. Do you love a challenge, and desire to put your whole self into working for a mission-driven organization? Are you passionately focused on customer service? Do you feel confident standing behind a reputation of quality, trust, and accountability?

We’d love to hear from you.

Position:Customer Service/Office Admin

Location: Pacific, MO

Job Id:193

# of Openings:1

Customer Service / Office Administrator

Location: Klauber Machine & Gear, Pacific, MO
Schedule: Full-Time | On-Site | 1 st Shift
Pay: $19.00 to $21.60 per hour

Sign On and Referral Bonus: $500

Reports to: Operations Manager

BENEFITS

Voluntary

• Medical insurance with company-paid HRA
• Supplemental Life & AD&D
• Critical Care, Accident & Hospital Indemnity
• 401K / 401K ROTH

Benefits paid for by the company

• Short Term Disability
• Long Term Disability
• Basic Life Insurance 1x salary up to $100K, $10K spouse, $5K each child (age limits apply)
• 401K, 401K Roth Company Match
• 80 hours pro-rated Vacation 1st year plus an additional day each year at anniversary date
• 56 hours Paid Sick Leave – accrual starts immediately
• 10 Paid holidays!

About the Position

KMG is looking for a Customer Service / Office Administrator to join our team in Pacific, MO.

In this role, you will be a key contact for our customers. You will answer questions, enter and update orders, provide delivery updates, and help resolve customer issues.

You will also work closely with Production, Warehouse, Engineering, Sales, Purchasing, and other teams to make sure customer needs are understood and orders are handled correctly.

This is a great opportunity for someone who enjoys working with people, staying organized, solving problems, and seeing things through from start to finish.

Key Responsibilities

• Answer customer questions by phone and email.
• Enter and update customer orders accurately.
• Provide customers with order, product, and delivery information.
• Track orders and follow up on open items.
• Handle customer concerns and help resolve problems.
• Keep customers informed about delays, changes, or other issues.
• Work with Production, Warehouse, Engineering, Purchasing, and Sales to meet customer needs.
• Communicate customer requirements clearly to the appropriate teams.
• Maintain accurate customer records and documentation.
• Assist with quotes, reports, data entry, and other office tasks.
• Provide backup support for other office functions when needed.
• Follow company safety policies and perform other duties as assigned.

Requirements

• High school diploma or equivalent
• Previous customer service, office, order entry, or similar experience.
• Good communication and organizational skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and follow up on open items.
• Professional and dependable work style.
• Comfortable using Microsoft Office, especially Outlook, Excel, and Word.
• Ability to learn company software and ERP systems.

Preferred Qualifications

• Manufacturing or industrial experience
• Customer order entry or order management
• ERP or MRP systems
• Working with production, warehouse, purchasing, or shipping teams

Manufacturing experience is helpful, but we are willing to train the right person.

Physical Demands & Work Environment

The job requires the ability to:

• Lift and move items weighing up to 20 pounds on a regular basis
• Read instructions, documents, and information on a computer or a screen
• Sit, stand, and walk throughout the workday
• Occasionally kneel, climb, bend, reach, and grasp
• Use your hands and arms for typing, reaching, lifting, handling paperwork and other tasks
• Communicate clearly with coworkers and customers by speaking and listening
• Learn new tasks and company processes quickly
• Stay organized and pay attention to details
• Handle multiple tasks and changing priorities
• Solve problems, use basic math and reasoning skills, and make decisions when needed
• Work independently and stay productive with normal supervisor

This position is primarily based in an office but may occasionally require visits to the production or warehouse areas.

When entering designated production areas, employees must follow all safety requirements and wear required PPE.

KMG is committed to providing a safe, respectful, and team-oriented workplace.

If you are organized, enjoy helping customers, and want to be part of a team where your work makes a difference, we'd like to hear from you!