Customer Service Administrative Assistant

University of Utah; Salt Lake City (UT); On-site; USD 1,170,000 - 1,520,000; Part time

Job summary

The University of Utah Campus Store is seeking a Customer Service Administrative Assistant who provides administrative and operational support to the Campus Store Customer Service Manager and Customer Service team.

This position is responsible for coordinating routine administrative functions that support daily operations, including employee scheduling, staff communications, training documentation, supply ordering, signage coordination, Post Office inventory support, and other administrative

Qualifications

• No related experience required; strong organizational skills valued.
• Proficiency with Microsoft Office Suite and scheduling tools preferred.
• Excellent written and verbal communication abilities essential.

Responsibilities

• Provide administrative support to the Customer Service Manager and leadership team.
• Maintain training records, onboarding docs, and departmental files.
• Prepare reports, spreadsheets, and other admin documents.
• Coordinate ordering, receiving, and inventory of supplies.
• Create, maintain, and distribute store signage and communications.
• Support Post Office inventory records and processing.
• Maintain organized electronic and paper filing systems.
• Answer phones, respond to emails, and direct inquiries.
• Assist with meeting prep, agendas, and follow-up docs.
• Support projects and process improvements in admin tasks.
• Handle confidential information with discretion.
• Perform other duties to support Customer Service operations.

Skills

Organizational skills

Time management

Multitasking

Written and verbal communication

Independence / autonomy

Attention to detail

Education

High school diploma or equivalent

Business / office administration preferred

Tools

Microsoft Office Suite (Outlook, Excel, Word)

When I Work scheduling

Job description

Job Summary

The University of Utah Campus Store is seeking a Customer Service Administrative Assistant who provides administrative and operational support to the Campus Store Customer Service Manager and Customer Service team. This position is responsible for coordinating routine administrative functions that support daily operations, including employee scheduling, staff communications, training documentation, supply ordering, signage coordination, Post Office inventory support, and other administrative tasks. The Customer Service Administrative Assistant plays a key role in ensuring the department operates efficiently by maintaining accurate records, supporting daily workflows, and assisting with special projects. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of professionalism and confidentiality.

Job Summary

The University of Utah Campus Store is seeking a Customer Service Administrative Assistant who provides administrative and operational support to the Campus Store Customer Service Manager and Customer Service team. This position is responsible for coordinating routine administrative functions that support daily operations, including employee scheduling, staff communications, training documentation, supply ordering, signage coordination, Post Office inventory support, and other administrative tasks. The Customer Service Administrative Assistant plays a key role in ensuring the department operates efficiently by maintaining accurate records, supporting daily workflows, and assisting with special projects. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of professionalism and confidentiality.

Why Work at the University Campus Store?

At the University of Utah Campus Store, we make campus a family.

Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here www.store.utah.edu

Responsibilities

• Provide administrative support to the Customer Service Manager and Customer Service leadership team.
• Maintain employee training records, onboarding documentation, and departmental files.
• Prepare reports, spreadsheets, correspondence, and other administrative documents.
• Coordinate ordering, receiving, and inventory of office and operational supplies.
• Coordinate the creation, maintenance, and distribution of store signage and operational communications.
• Support Post Office retail inventory by maintaining inventory records, processing orders, and assisting with inventory accuracy.
• Maintain organized filing systems and departmental records, both electronic and paper.
• Answer phones, respond to emails, and direct inquiries to the appropriate department or staff member.
• Assist with meeting preparation, agendas, and follow-up documentation.
• Support departmental projects, process improvements, and other administrative initiatives.
• Maintain confidentiality when handling employee, financial, and operational information.
• Perform other administrative duties as assigned in support of Customer Service operations.

Minimum Qualifications

Requires little to no related experience.

Preferences

• High school diploma or equivalent; additional education in business, office administration, or a related field is preferred.
• One year of administrative or office support experience, preferably in a retail or customer service environment.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with scheduling software such as When I Work is preferred.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently while supporting multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Experience with inventory records or retail administrative processes is preferred.

Requisition Number: PRN17430N

Full Time or Part Time? Part Time

Work Schedule Summary: M-F, 15-20 hours a week, some weekends, or late nights

Department: 00435 - University Campus Store

Location: Campus

Pay Rate Range: $15.00 - $17.00/h DOE

Close Date: 11/28/2026