Order Fulfillment Associate

Utah; Salt Lake City (UT); On-site; USD 16,531 - 20,664; Part time

Job summary

The University of Utah Campus Store is seeking a Part-Time Order Fulfillment Associate to support the daily operations of the order fulfillment department. This role handles picking, packing, and shipping while maintaining high standards of service, quality, and efficiency under supervision.

The position also supports receiving merchandise, stocking inventory, and maintaining a clean, safe workspace. Must be a current University of Utah student and thrive in a fast-paced team environment with

Qualifications

• Must be a current University of Utah student.

Responsibilities

• Pick, pack, and ship customer orders accurately and efficiently.
• Process online orders using Oracle NetSuite and shipping systems.
• Verify merchandise for accuracy, quality, and condition before shipment.
• Assist with receiving merchandise, stocking inventory, and replenishing fulfillment supplies.
• Prepare packages for shipment using approved carriers and methods.
• Assist with customer order pickups and provide courteous service.
• Process returns and exchanges in accordance with procedures.
• Maintain accurate inventory and organized fulfillment area.
• Keep the workspace clean, safe, and orderly.
• Assist with inventory counts and other operational projects.

Skills

Attention to detail

Customer service

Communication

Computer literacy

Teamwork & adaptability

Job description

Job Summary

The University of Utah Campus Store is seeking a Part‑Time Order Fulfillment Associate who is responsible for supporting the daily operations of the University Campus Store’s order fulfillment department. This position assists with processing online orders by accurately picking, packing, and shipping merchandise while maintaining high standards of customer service, quality, and efficiency. Working under the direction of the Order Fulfillment Lead and Manager, Order Fulfillment, this position also assists with inventory organization, receiving merchandise, and maintaining a clean, safe, and organized fulfillment workspace.

Why Work at the University Campus Store?

At the University of Utah Campus Store, we make campus a family. Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here www.store.utah.edu.

Responsibilities

• Pick, pack, and ship customer orders accurately and efficiently using established department procedures.
• Process online orders utilizing Oracle NetSuite and associated shipping systems.
• Verify merchandise for accuracy, quality, and condition before shipment.
• Assist with receiving merchandise, stocking inventory, and replenishing fulfillment supplies.
• Prepare packages for shipment using approved carriers and shipping methods.
• Assist with customer order pickups and provide courteous customer service.
• Process returns and exchanges in accordance with department procedures.
• Maintain accurate inventory through proper handling and organization of merchandise.
• Keep the fulfillment area clean, organized, and safe.
• Assist with inventory counts and other operational projects as assigned.
• Communicate order issues, inventory discrepancies, or customer concerns to the Order Fulfillment Lead or Manager.
• Follow all University, Campus Store, and workplace safety policies and procedures.

Minimum Qualifications

Must be a current University of Utah student.

Preferences

• Previous retail, warehouse, shipping, or customer service experience preferred but not required.
• Experience using Oracle NetSuite or other inventory management systems is a plus.
• Strong attention to detail and commitment to accuracy.
• Ability to work efficiently in a fast‑paced, team‑oriented environment.
• Strong communication and customer service skills.
• Basic computer proficiency and willingness to learn new software systems.
• Ability to lift up to 50 pounds and perform frequent standing, walking, bending, lifting, and carrying throughout the workday.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581‑7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366‑7770 or (800) 695‑4877 or University Human Resource Management at (801) 581‑7447 if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu.

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.