Customer Service / Administrative

AppleOne Employment Services; Pittsburgh (Allegheny County); On-site; USD 25,000 - 30,000; Full time

Job summary

AppleOne Employment Services is seeking a dependable Customer Service / Administrative professional for a temporary assignment supporting a busy transportation department in Pittsburgh, PA. You will handle scheduling, driver communication, customer service, reporting, and transportation records in a fast-paced, team-oriented environment.

The role runs 3am–11am, Monday to Friday, in Pittsburgh, PA, with contract/temporary status.

Qualifications

• Supports daily transportation operations and administrative coordination.
• Communicates with drivers, customers, maintenance, and internal staff.
• Maintains accurate records, reports, reservations, and service documentation.

Responsibilities

• Provide daily administrative and operational support to the transportation team.
• Communicate with drivers regarding schedules, assignments, updates, and service needs.
• Maintain route, vehicle, service, reservation, and operational records.
• Coordinate with maintenance regarding vehicle availability and service requirements.
• Prepare daily reports and assist with payroll-related tracking.
• Respond to customer questions and help resolve transportation service issues.

Skills

Strong organizational skills

Attention to detail

Clear communication

Fast-paced environment adaptability

Dependable and flexible

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

A dependable and organized Customer Service / Administrative professional is needed for a temporary assignment supporting a busy transportation department in Pittsburgh, PA. This role provides important coverage while a team member is out on medical leave and helps keep daily operations running smoothly. This is a great opportunity for someone who enjoys a fast-paced, team-oriented environment where communication, attention to detail, and follow-through are valued. You will support scheduling, driver communication, customer service, reporting, and transportation records while working closely with team members who rely on accurate information and timely coordination.

Key Responsibilities

• Provide daily administrative and operational support to the transportation team.
• Communicate with drivers regarding schedules, assignments, updates, and service needs.
• Maintain route, vehicle, service, reservation, and operational records.
• Coordinate with maintenance regarding vehicle availability and service requirements.
• Prepare daily reports and assist with payroll-related tracking.
• Respond to customer questions and help resolve transportation service issues.

Compensation and Benefits

• Pay: $18 per hour.
• Job Type: Contract/Temporary.
• Location: Pittsburgh, PA. (North Shore)
• Shift Time: 3am to 11am - Monday through Friday

Required Qualifications and Skills

• Support daily transportation operations, scheduling updates, and administrative coordination.
• Communicate with drivers, customers, maintenance teams, and internal staff.
• Maintain accurate records, reports, reservations, and service-related documentation.
• Assist with dispatching and route coordination if prior dispatch experience is available.
• 1 to 2 years of related customer service, administrative, transportation, logistics, fleet, or operational support experience preferred.
• High school diploma or equivalent required.
• Basic proficiency with Microsoft Office.
• Strong organizational skills and attention to detail.
• Clear and professional communication skills.
• Ability to work in a fast-paced environment where priorities may change quickly.
• Dependable, flexible, and able to support temporary coverage needs.

Preferred Qualifications

• Previous transportation, logistics, dispatch, fleet, or administrative experience.
• Prior dispatch experience.
• Experience with driver scheduling, route updates, transportation reservations, or fleet records.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.