Customer Service & Administration Officer

Beaver Process Equipment; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Structured training

Supportive manager

Modern systems

Onsite parking

Friendly team

Career progression

Free coffee and snacks

Job summary

Beaver Global is seeking a proactive Customer Service & Administration Officer to manage customer enquiries and orders from start to finish. You’ll prepare quotes, source products, liaise with suppliers and coordinate deliveries in a fast-paced environment.

We value quick learners with strong work ethic, attention to detail and accuracy in data-entry. You’ll join a small, hands-on team with clear training and growth opportunities.

Qualifications

• Organised and able to manage multiple priorities.
• Fast learner who can pick up new systems quickly.
• Strong attention to detail and accurate data-entry skills.
• Experience in customer service or busy office environments is helpful.
• Good communication with customers and suppliers.
• Reliable, proactive and solution-oriented.

Responsibilities

• Handle inbound customer enquiries promptly and professionally.
• Prepare quotes and process orders from receipt to completion.
• Source products from Australian and international suppliers, compare pricing and lead times.
• Liaise with suppliers to progress orders, coordinate deliveries and documentation.
• Work closely with warehouse and internal teams.
• Accurately enter and maintain customer, supplier and order information.

Skills

Organised

Fast learner

Attention to detail

Data entry

Multitasking

Customer service

Job description

The Opportunity

Are you organised, quick to learn and good at getting things done?

We’re looking for a switched-on Customer Service & Administration Officer who enjoys working at pace, helping customers and keeping lots of moving parts organised.

This isn’t a typical general administration role. You’ll manage customer enquiries and orders from start to finish, preparing quotes, sourcing products, liaising with suppliers, coordinating deliveries and making sure everything is accurately recorded in our systems.

You don’t need experience in mining, industrial supply or procurement. We’ll teach you our products, systems and processes. What we’re looking for is someone who learns quickly, has a strong work ethic, takes pride in getting the details right and genuinely enjoys being productive.

If you’re someone who likes being busy, solving problems and getting things done, you’ll fit in well here.

About Beaver Global

Beaver Global is a single-source procurement business specialising in supplying remote overseas mine sites from Australia.

Our customers rely on us to source and procure the spare parts, equipment and consumables they need to keep their operations running. That means the work is varied, one enquiry might be straightforward, while the next could involve tracking down a specialised product from a new supplier.

The business has been operating for more than 30 years and is part of the larger Beaver Group. We’re based in Perth and supply customers around the world.

The Role

You’ll be part of a small, experienced and supportive team, managing customer requirements from their first enquiry through to delivery.

Key responsibilities will include:

• Handling inbound customer enquiries promptly and professionally
• Preparing quotes and processing orders accurately from receipt through to completion
• Sourcing products from Australian and international suppliers, comparing supplier pricing, specifications and lead times.
• Liaising with suppliers to keep orders progressing, coordinating deliveries, expediting and documentation
• Working closely with our warehouse and other internal teams
• Accurately entering and maintaining customer, supplier and order information in our systems

You’ll often have multiple quotes and orders underway at once, so being organised, accurate and comfortable working at a fast pace is important.

About You

We’re more interested in your capability and attitude than the industry you’ve worked in.

You may currently work in administration, customer service, sales support, order processing, logistics, purchasing or another busy office environment.

We’re looking for someone who:

• Has a strong work ethic and genuinely enjoys being productive
• Learns quickly and is confident picking up new systems and processes
• Can work at a fast pace without sacrificing accuracy, has strong attention to detail and accurate data-entry skills
• Is organised and comfortable managing multiple priorities at once
• Has good problem-solving skills and practical common sense, takes ownership and follows tasks through to completion
• Communicates confidently and professionally with customers and suppliers
• Enjoys being part of a small, hands-on team
• Is reliable, positive and willing to pitch in when needed

Once trained, you’ll be trusted to manage your responsibilities confidently and work without constant supervision.

Why Join Us?

At Beaver, you’ll join a friendly, down-to-earth team where people work hard, help each other and take pride in doing a good job.

Key reasons why you should join us:

• Great supportive manager + structured training from day one.
• Stable role in a well-run, growing business with modern systems.
• Friendly team culture, supportive, professional colleagues who back each other.
• Real pathways to learn, develop and progress in the business.
• Convenient location, bright, professional Embleton office with onsite parking, free coffee & snacks.